Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
4 Jun 2024 by Valentina, Hotel Management
Dear James, Thank you for sharing your experience with us.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
4 Jun 2024 by Valentina, Hotel Management
Dear Elizabeth, Thank you for sharing your experience with us.
by A verified traveler from Woodbury
Posted 19 May 2024
Extremely rude and unhelpful staff except for one gentleman. Places dated breakfast buffets OK.
Comment from Hotel Management
4 Jun 2024 by Valentina , Hotel Management
Dear Craig,I am so sorry to read this, I am a bit skeptical since our staff members are always keen on providing a good customer service.However we'll share this to the department to have more details.
by A verified traveler
Posted 13 May 2024
This property is very nice. The rooms are clean and quiet. Our room had a balcony and the street was noisy, but once you closed the balcony doors you heard nothing, it was very peaceful. The hotel has a restaurant on the seventh floor and the food is amazing. Sit on the patio (if you can) as the view is pretty awesome. Free breakfast was great!
Comment from Hotel Management
14 May 2024 by Valentina, Hotel Management
Dear Elizabeth, Thank you for sharing your experience with us, and we're glad to hear you had such a great experience. We hope to see you again for a future stay in Palermo.
by A verified traveler
Posted 28 Apr 2024
Dark and small room on the 3rd floor. Very noisy. Not very kind staff at the reception.
Comment from Hotel Management
14 May 2024 by Valentina, Hotel Management
Dear Anna, Thank you for sharing your exerience with us. Regarding the room, if we new in advance we might have change room for you according on our availability, or even writhing a note on your reservation asking for a special quiet room. Hopefully next time, if you'll join us again. Sincerely
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Valentina , Hotel Management
Dear Thomas, We are sorry to receive this low score. Could you please provide details for that in order to understand what was wrong with your stay?
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Valentina, Hotel Management
Thank you for your score :) We are glad you enjoied your stay with us. Thank you for
by A verified traveler
Posted 12 Apr 2024
spacious, comfortable and clean room and secure internet was appreciated. Location to Centrale Railway was excellent for tourists. A lack of understanding in what is termed 'full breakfast' was evident as choice was limited and poorly presented.
Comment from Hotel Management
17 Apr 2024 by Valentina , Hotel Management
Dear Rosalie , Thank you for sharing your experience with us. Ours is an american breakfast; in addition we do serve some local treats such us fried panelle and crocchè (tipical palermitan street food) together with fresh and homemade cakes. We are sorry to hear it wasn't that pleasent for you.
by A verified traveler
Posted 10 Apr 2024
Perfect location for sightseeing. Walkable to historic sites and food markets. Rooms were spacious and bathroom too. Pillows were a little hard. Breakfast was ok.
Comment from Hotel Management
17 Apr 2024 by Valentina , Hotel Management
Dear Peggy, Thank you for sharing your experience with us. We hope to see you again for a future stay in Palermo.
by A verified traveler
Posted 5 Apr 2024
Very modern electronic features. Best rooftop dining and breakfast spot in the city. The best! Wonderful staff. Some of the plumbing was a bit funny.
Comment from Hotel Management
17 Apr 2024 by Valentina , Hotel Management
Dear David, We are pleased to know you had such a great experience with us!
