Ratings based on 526 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Best hotel
Comment from Hotel Management
17 May 2024 by Lázaro Gutiérrez - Reservaciones, Hotel Management
Dear Federico, Thank you very much for taking the time to rate our services, we are happy to know that we met your expectations.We hope you will give us the opportunity to serve you again when you visit Palenque.
by A verified traveler
Posted 7 May 2024
muy bonito
Comment from Hotel Management
17 May 2024 by Lázaro Gutiérrez - Reservaciones, Hotel Management
Buenas tardes Sr. DavidMuchas gracias por tomarse el tiempo para calificar nuestros servicios, estamos contentos de saber que cumplimos su expectativa.Esperamos nos de la oportunidad de servirle nuevamente cuándo visite Palenque.
by A verified traveler
Posted 3 May 2024
Everything was good
Comment from Hotel Management
4 May 2024 by Lázaro Gutiérrez - Reservaciones, Hotel Management
Dear SusanaThank you very much for your comments, we are very pleased to know that you enjoyed your stay at La Aldea, we hope to welcome you again.
by A verified traveler
Posted 3 May 2024
Beautiful property and very clean. Staff are very diligent and accommodating. Will definitely be coming back here for my next vacation!
Comment from Hotel Management
4 May 2024 by Lázaro Gutiérrez - Reservaciones, Hotel Management
Dear Domenika,Thank you very much for your comments, we are very pleased to know that you enjoyed your stay at La Aldea, we hope to welcome you again.
by A verified traveler
Posted 1 Apr 2024
property was nice, but the Staff very un profesional and sometimes insulting
Comment from Hotel Management
2 Apr 2024 by Lázaro Gutiérrez, Hotel Management
Dear Evengelina,Thank you very much for your comments, we regret the situation of our staff, we will take immediate action to correct it.Best regards.
by A verified traveler from Covina
Posted 17 Feb 2024
I really enjoyed our stay here staff is great, food was easily available, service was wonderful, the massage felt so good, would stay again.
Comment from Hotel Management
17 Feb 2024 by Lázaro Gutiérrez, Hotel Management
Dear PaulineThank you very much for your comments, we hope to serve you again.Best regards
by A verified traveler
Posted 11 Feb 2024
Disappointed that my request was not honored. We were not able to check in 45 min early. Asked for “ground level room most important to have a hammock” but got 2nd story with no hammock. Our dinner the first night wasn’t great, including the service. They were busy catering to the tour bus people and probably did their best. My refried beans were hard and cold, and hubby’s fried shrimp were very dark and overdone. We did not eat there again. Overall the grounds are lovely. Pool clean but remember to pick up towels at reception. It is a far walk.
Our room was above the restroom for the pool and the maintenance equipment and was noisy. And it was not dark at night for stargazing due to all the lights. Got to hear howler monkeys and saw macaws flying, but not the jungle experience I expected due to noise and lights.
Comment from Hotel Management
12 Feb 2024 by Lázaro Gutiérrez, Hotel Management
Estimado Timothy,Agradecemos sus comentarios, la entrada de la habitación no es imposible poder entregarla antes de la entrada establecida cuando estamos con ocupación alta, nosotros le entregamos el tipo de habitación que usted reservo tal cual es en las fotos ya que es la única que se maneja en esa categoría, estanos trabajando para mejorar los puntos que nos menciona. Estamos a sus órdenes, saludos cordiales.
by A verified traveler
Posted 6 Feb 2024 on Orbitz
Good place to stay to visit the ruins.
Comment from Hotel Management
7 Feb 2024 by Lázaro Gutiérrez, Hotel Management
Estimado Nicholas,Muchas gracias por su calificación, estamos muy contentos de que haya tenido una estancia placentera. Estamos a sus órdenes.
by A verified traveler
Posted 2 Feb 2024
Overall, given the location, I would not qualify that as a catastrophe. BUT…
Although the rooms are pretty clean, they are not spotless! One of the beds had dirty sheets, that we did not use! The general condition of the property is very average.
Don’t get me wrong! It’s Palenque, it’s thick forest, you have to expect humidity, smell, bugs, the whole ordeal! I can live with that!
But it is very apparent that the property is not well maintained! It could be such a paradise, but the buildings are falling apart! I guess they are trying to do something about it cause the construction guys do grinder and skilsaw from 6am to 7pm… so say goodbye to the jungle vibe!
And unfortunately I had good expectations for the restaurant, but it is very average and on the pricey side.
Overall, all this wouldn’t matter if it were a 50-60$ CAD a night hotel but hold tous socks, it is a whopping 105$ CAD a night, which, let’s be honest, for the location, puts your expectations a bit higher!
Staff is very sweet though, especially the ladies in the restaurant, but 80 pesos MX (6.50$ CAD) for a plate of frozen French fries is a big sad no-no for me, regardless of the beautiful smiles and manners of the waitresses! (And let’s not talk about the boring ambiance!!)
Overall, sadly, I must say that 100$ CAD would be used somewhere else with much more bang for the buck!
Comment from Hotel Management
7 Feb 2024 by Lázaro Gutiérrez, Hotel Management
Estimado Sébastien, Muchas gracias por sus comentarios, estamos haciendo cambios en nuestras instalaciones , esperamos nos de la oportunidad de servirles nuevamente. Saludos cordiales.
by A verified traveler from Seoul
Posted 3 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Lazaro Gutierrez, Hotel Management
Estimado Sr. YoungjinAgradecemos su tiempo en calificar nuestros servicios, estamos haciendo cambios necesarios para que su próxima visita sea una experiencia agradable.Esperamos nos visite pronto de nuevo. Saludos cordiales.
