Ratings based on 701 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Beautiful property however the room had termites right on top of the bed. Also some of the servers were super late with our food( it would take 1hr and a half from when we ordered to get our food) meanwhile most other families got their food in 30 minutes
Comment from Hotel Management
18 Apr 2024 by Reservas, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Reservas, Hotel Management
Estimado cliente. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable. Esperamos y nos visite pronto. Saludos cordiales.
by A verified traveler
Beautiful resort but restaurant needs attention.
Posted 5 Feb 2024 on HotelsWe spent 3 nights and Chan-Kah and enjoyed the sites of Palenque and ending the day relaxing around the beautiful pool. My only disappointmennt was the limited menu at the restaurant along with the quality of the food. The lunch menu was the same as the dinner menu and really only had a standard European European selection. In our opinion the restaurant has considerable room for improvement.
Comment from Hotel Management
5 Feb 2024 by E-commerce, Hotel Management
Dear Guest, First of all thank you for choosing Chan-Kah Resort Village. Our mission is to always satisfy our guests. Each review positive or negative help us to better our standards and services We hope this does not stop you from visiting us again!
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Reservas, Hotel Management
Estimado cliente, agradecemos su valoracion, esperamos que en su proxima visita pueda tener la misma experiencia. saludos.
by A verified traveler
Posted 22 Dec 2023
The hotel was well located, easy to reach from Palenque by taxi, and near to the historical zone.
Staff were friendly and helpful.
The shower was not very clean.
Comment from Hotel Management
28 Dec 2023 by Reservas, Hotel Management
Dear Andreu, In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards
by A verified traveler
Posted 3 Nov 2023
El hotel es hermoso!!!!
Comment from Hotel Management
18 Nov 2023 by E-commerce, Hotel Management
En Chan-Kah Resort Village nuestro compromiso es que siempre haya tenido una estadía inolvidable. Agradecemos mucho sus comentarios, para seguir mejorando día a día nuestra calidad y servicio.
by A verified traveler
Posted 17 Aug 2023
We enjoyed our stay immensely. The rooms in the hot humid jungle are air conditioned and impeccably maintained. The food quality is good enough, lacking in local pride though. There should be more showcasing Mayan ingredients and Mayan cuisine. That’s why everyone goes to this part of the world. To learn the culture. Likewise, music played should be local music, not Miley Cyrus, liver her though I do. Play Mexican music . Chiapas music. Mayan music. Pool is warm to hot but clean. Grounds are stunning and exceptionally well maintained. Staff and service excellent. Howler monkeys chant at dawn and dusk. The blues are clearly older than we think.
Comment from Hotel Management
19 Aug 2023 by Reservas, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service.Best regards
by A verified traveler
Posted 9 Aug 2023 on Hotels
Comment from Hotel Management
15 Aug 2023 by E-commerce, Hotel Management
Estimado Angelo. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia, esperamos y vuelva pronto.
by A verified traveler
Posted 9 Aug 2023
Comment from Hotel Management
1 Sep 2023 by E-commerce, Hotel Management
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerte de nuevo como invitado en nuestro hotel. Esperamos y vuelva pronto.Saludos cordiales
by A verified traveler
Beautiful place to stay
Posted 6 Aug 2023 on HotelsThis is a beautiful hotel, it is actually individual cabins in the jungle, with amazing gardens, a beautiful pool and it’s minutes away from restaurants, the town and the archeological park.
Comment from Hotel Management
15 Aug 2023 by E-commerce, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service.Best regards
