Ratings based on 24 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from singapore
Posted 17 Jan 2024
Room is clean, hotel staff is polite and friendly. However the hotel has super lousy wifi. Non existent for the whole duration of our stay there. Given feedback that 1 lightbulb inside the cabinet was faulty from day 1. Never got it fixed until the last day we were there. There’s fridge inside the room. Not really cold but at least has one in there.
Comment from Hotel Management
1 Feb 2024 by BATIQA HOTEL PALEMBANG, Hotel Management
Dear Ms Marga indraswari, Thank you for your review.I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Adhi Wahyu P, CHAGeneral Manager
by A verified traveler
Posted 18 May 2022 on Hotels
Comment from Hotel Management
25 May 2022 by BATIQA HOTEL PALEMBANG, Hotel Management
Dear
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Regards,
Agus Fatahillah
General Manager
by A verified traveler
Not value for money
Posted 10 Feb 2020 on HotelsI was alone and they cannot even give me a double room. So sad
Comment from Hotel Management
21 Dec 2020 by Agus Fatahillah, Hotel Management
Dear Mr. Jackie , Thank you for your candid feedback.
I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city.
Warm Regards, Agus Fatahillah General Manager
Recommended
for Everyoneby A verified traveler
Posted 21 Feb 2018
The hotel staff were wonderful and helpful. They were effericent in rectifying issues. Only setback is the buffet breakfast that could add more variety.
Comment from Hotel Management
23 Feb 2018 by Marlina Bustami, Hotel Management
Dear Traveler,
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services.
Warm Regards,
Marlina Bustami
General Manager
by QIHANG
Nice hotel so stay
Posted 27 Dec 2017 on HotelsWifi is a bit slow in the room.
Comment from Hotel Management
30 Dec 2017 by Ayub Zalinai, Hotel Management
Dear Qihang,
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services.
Warm Regards,
Marlina Bustami
General Manager
by A verified traveler from Singapore
Posted 10 Dec 2017
Pros: Location is near to amenities
Cons: Communication between staff, apparently my request wasn't communicated to housekeeping dept and the reception taking over 2nd shift
Location: There is a very nice mall nearby and food is available right outside hotel
One of the most horrible hotels I have ever stayed. I first checked in with a key access card that didn't work, the staff was kind enough to accompany to my room to ensure I can have access, but 2nd card didnt worked either. I was given entry using the staff master card and was told my key card will be sent to my room shortly. To cut long story short, the room card was only delivered to me in two hours later after two phone calls.
Cleanliness: The room had stains on the comforter, which I called reception for a change, of which which was only done after 2 calls in almost 2 hours later.
Noise: I was given a room facing the main road, totally could not sleep at all as insulation was bad, requested for change of room at 1.30am of which was accommodated. In the new room, there was a patch of soap liquid not cleared up by the window, I only come to realise that it was soap instead of some sticky liquid when i washed off the sticky liquid in the bathroom where all the bubbles appear,
Comment from Hotel Management
4 Jan 2018 by Gaby S Putr, Hotel Management
Dear Paul,
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city.
Warm regards,
Marlina Bustami
General Manager
by A verified traveler
stay low
Posted 8 Dec 2017 on Hotelsdon't stay at the top floor... their compressor sounds terrible... 10th floor under will be awesome...
Comment from Hotel Management
12 Dec 2017 by Ayub Zalinai, Hotel Management
Dear Traveler,
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city.
Warm regards,
Marlina Bustami
General Manager
by Amal
Great hospitality
Posted 5 Oct 2017 on HotelsVery warm and friendly staff
by A verified traveler
Posted 1 May 2017 on Hotels
by Jamaludin
Posted 3 Apr 2017 on Hotels
Hotel are good
