Ratings based on 117 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2023 on Orbitz
by A verified traveler
Posted 15 Feb 2023
by A verified traveler
Posted 14 Jan 2023 on Hotels
by A verified traveler
Posted 25 Nov 2022
Perfect!
by A verified traveler
Posted 25 Mar 2022 on Hotels
by A verified traveler
Posted 30 Aug 2021 on Orbitz
Beautiful hotel by the side of the Khao Yai National Park. The views from the room were astounding. Very clean room, excellent food (included with room price), and friendly staff.
by A verified traveler
Posted 2 Jan 2021
by A verified traveler from Bangkok
Posted 25 Sep 2020
The scenery and environment was great. In general, staffs servicing is good. The hotel maintenance is not up to the standard of the brand. Fan at the balcony didn't work. The mechanical guy just knew that there was no electricity connection when checked. This should gave been carefully checked before operating for guest. Room is not very clean.
by A verified traveler
5 star service 3 star upkeep
Posted 8 Jul 2020 on HotelsKirimaya is a beautifully located resort. The room itself is decorated in a modern Asian minimalistic style and really goes with the vibe of the area. The staff are very attentive and the food at Acala restaurant was delicious.
Some of the downfalls would be the upkeep. The maid service was great the first day and continually got worse as the days went on. We had to call several times to get more towels, coffee etc. The furniture is all wooden around the pool and it is either not treated properly or rotting away. There are loose tiles around the pool as well as wooden planks sticking up as they have not been secured down properly. The dirty towels for the pool are disposed of in a big trash can behind the sun loungers (not something you’d expect to see at a 5 star resort). It also rained heavily one evening, and due to flooding and no lights on the path we were unable to see a huge hole in the walk way on our way from the room to dinner. My foot went about 10 inches down and I’m lucky nothing broke. Our bed sheets had a massive rip in them, as did one of the pillow cases. Black hairs in the sheets (neither my husband or I have black hair). The golf course has great potential however the upkeep again, way below what you would expect for a 5 star resort. Very disappointing and very expensive for the condition it was in.
Overall the service here is very good. But the condition of the resort itself majorly lets it down.
by A verified traveler
Posted 1 Mar 2020 on Hotels
