Hotel Brisa Suites (Maceió) Hotel Review

2 out of 5

by A verified traveler

Posted 7 Dec 2023 on Orbitz

The Hotel is in a nice area, but because of a new building construction going on across the street, it was very noisy. My TV room Netflix was not working, neither the A/C and the drain in the shower. Pool area is small and the pool water was very dirty. Unfortunately I didn’t have a good experience.

5 out of 5

by A verified traveler

Great place to stay!

Posted 18 Sep 2020 on Hotels

The hotel is modern, very clean and all the services were well done. The room has a great ocean view and so is the restaurant. I totally recommend this hotel.

5 out of 5

by A verified traveler from Harrison, TN USA

Posted 27 Nov 2019 on Orbitz

Everything was great, the staff, the hotel. I would recommend to any one.

Comment from Hotel Management

2 Dec 2019 by Concierge, Hotel Management

Hi GilsaFacchini, Thank you for evaluating us. We hope you can return soon to experience a new experience with us. Hugs and see you soon! Brisa Network Concierge

4 out of 5

by A verified traveler

Posted 16 Mar 2019

Comment from Hotel Management

29 Apr 2019 by Comentári, Hotel Management

Caríssimo! Lamentamos, mas não iremos nos pronunciar por que nada foi exposto nesta avaliação. Abraços! Concierge da Rede Brisa

3 out of 5

by A verified traveler

Bad Service with great view

Posted 7 Mar 2019 on Hotels

This Hotel is weird from the check in to checkout. Starting with front desk location. When I arrived at front desk there were 3 employees talking. Although they saw all our luggage etc, after one or two minutes one of them asked "what I needed"? No good morning, nothing. He started my check in but left the place, after few seconds other guy took over and finish it. He did not gave me any information about the hotel amenities as well as breakfast location, parking etc. I figured it out by my self. "!!GREAT WELCOME!!!" During my stay, they continued without "good morning" or a smile. Pretty unprofessional and rude. The room is very small, the shower has a weird door configuration that only allows skinny person. Even for a 160 pound guys it tight. To be fair I should mention the fantastic view of the ocean. I away stay on the BestWestern close with them, decided to try. Definitively it was a bad try.

Comment from Hotel Management

1 Apr 2019 by Concierge, Hotel Management

Dear Jose, Thank you for giving us an opportunity for improvement, so we can always improve ourselves and offer our guests the best experience possible. Sorry for what happened, this is not our standard of quality and service. We have already directed you to a training session. We apologize for what happened and for such oversights do not happen again, our entire team was guided. We look forward to welcoming you on a next visit to the city! Regards, Brisa Network Concierge

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 1 Mar 2024 on Hotels

3 out of 5

by A verified traveler

This traveler left a rating score only Posted 28 Feb 2024 on Hotels

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 25 Feb 2024 on Hotels

3 out of 5

by A verified traveler

Não se engane pelas fotos!

Posted 18 Feb 2024 on Hotels

Não se engane pelas fotos!! Procurei um hotel para me hospedar a última noite em Maceió e infelizmente não foi boa a estadia. A começar pelo banheiro do apto 212 - inacreditável de tão pequeno. O apto que achei que seria premium lateral mar, ganhou na verdade o prêmio da decepção. A limpeza deixa a desejar, os travesseiros não são bons. E para fechar a noite com chave de ouro, um barulho persistente e contínuo que vinha da parede. Chamei o recepcionista, ele mesmo atestou e confirmou o barulho, mas não sabia me dizer da onde vinha. Até me ofereceu uma troca de apto, mas as 23h00 da noite, meu marido já deitado e tendo que levantar cedo para o meu voo de manhã, decidi não mudar. Escolhi o hotel pela excelente localização e realmente é. O local do café da manhã tem uma visita muito bonita para a orla e tapioca sendo feita na hora. A única coisa que agradou foi o bom dia da tapioca! No mais NÃO RECOMENDO e NÃO VOLTO!