Ratings based on 415 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Really nice large room with a good view of the bay. Staff friendly and helpful. Easy walk into town
by A verified traveler
Posted 26 May 2024
Great place for an overnight stay. Clean and quiet, and had everything we needed.
by A verified traveler
Posted 5 May 2024
Nice location, friendly team
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 16 Mar 2024
This properly enjoys excellent ratings which are well deserved.
by A verified traveler
Posted 13 Mar 2024
This was a great hotel. The room was large, it was well equipped with everything from pots and pans to a small stove and microwave and fridge. The room was clean and the staff was very helpful. There is also an easy to use laundry area.
My only complaint was the internet. It was really SLOOOOOW. I'm a digital nomad, so this is important to me and I measure things like speed. When I arrived, it was running about 4-5 Mbps,acceptable, probably not fast enough for streaming but good enough for email By evening, it has degraded to .1 Mbps, making web use next to impossible and even email or using spotify painfully slow. Time to upgrade to more bandwidth. I'm in a motel in the northland in the middle of nowhere with speeds of 30-40 Mbps, so I know it is possible.
Other than that quibble, important to me but perhaps not to most people, it was a great stay. I would recommend it as long as you don't have a Zoom meeting or need to send multimedia files.
Comment from Hotel Management
13 Mar 2024 by Penny, Hotel Management
Thank you Kevin. We agree the WIFI is awful at the moment, this has suddenly happened in the last couple of months and we are working to figure out why! We know this is really important and hope to have a resolution soon!
by A verified traveler
Posted 3 Mar 2024 on Hotels
Wonderful friendly service from Penny the owner and from Keri who was on reception when we arrived. The room was wonderful very spacious , clean and very comfortable beds.
by A verified traveler
Posted 26 Feb 2024
Quiet, staff friendly and helpful. Room spacious, furniture a bit tied but wasn’t there long enough for any impact
by A verified traveler
Excellent stay
Posted 19 Feb 2024 on Hotels3 night booked with a garden view, The room was good although we did have a small problem which I took up with the owner and offered to pay to upgrade. She obligingly moved us upstairs for two nights and the room was so much better and she did not charge me anything. Very friendly staff and owner. Easy access to the beach and pier.
by A verified traveler
Posted 19 Feb 2024
Our room was spacious and clean, with a very large bed. The lady on reception was helpful with lots of advice for trips and restaurants. An easy 10 minute stroll to the centre of Paihia.
