Ratings based on 991 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Do not stay here! Everything was grimmy and dirty from the trash all over the parking area outside our room to the mold and stains in the dirty bathroom. We couldn’t sleep most of the night just did not feel comfortable the front desk clerk charged us twice and just said “call Expedia”. The breakfast consisted of one waffle iron for 20 people, cereal and cheap bread. Very regrettable stay.
by A verified traveler
Posted 9 May 2024
The property was pretty clean but old. Overdue for a comprehensive refurbishing. Refrigerator did not work. Not very comfortable and the area ok but not great. Good if you are just passing through, or, for road workers to stay. We had a bunch near us with their huge, noisy trucks and utility vehicles. Also homeless around the property.
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Dear Elizabeth,Thank you for your review. We appreciate your feedback regarding the cleanliness of our property. We apologize for any inconvenience caused by the outdated condition and the non-functional refrigerator. We understand that the area may not have met your expectations. We appreciate your suggestions and will take them into consideration for future improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 9 May 2024
The tv didnt work.
I booked in advance and requested ground floor due to medical condition. But i was given 2nd floor so had to climb stairs.
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Dear Daniel,Thank you for taking the time to review your recent stay. We apologize for the inconvenience you experienced with the TV not working and the room allocation. We understand the importance of accommodating special requests, and we regret that we fell short in this regard. Your feedback is valuable, and we will use it to improve our services.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Apr 2024
Mostly clean, very comfortable, nice sliding glass door with view of pool, and could keep an eye out on my vehicle through the peep hole. I would return to this motel again if I'm in the area.
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Kathryn,Thank you for taking the time to share your positive experience at our motel. We're delighted to hear that you found our rooms to be mostly clean and very comfortable. It's great that you enjoyed the sliding glass door with a view of the pool. We appreciate your feedback and look forward to welcoming you back whenever you're in the area.SincerelyHotel Manager
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Javier,Thank you for giving us a perfect rating! We're thrilled to hear that you had a wonderful experience at our hotel. Providing exceptional service and creating memorable stays is our top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.SincerelyHotel Manager
by A verified traveler
Posted 3 Apr 2024
No parking spaces and WiFi is not working.
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Kent,Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the lack of parking spaces and the WiFi not working. We understand the importance of these amenities and we are actively working to address these concerns. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.SincerelyHotel Manager
by A verified traveler from Nepean
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Raymond,Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience during your stay at our hotel. Providing exceptional service and creating memorable stays is our top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.SincerelyHotel Manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Perla,Thank you for the perfect rating! We're delighted to hear that you had such a positive experience during your stay at our hotel. Providing exceptional service and creating memorable stays is our top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.SincerelyHotel Manager
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Simone,Thank you for your review and for choosing our hotel. We're glad to hear that you had a positive experience during your stay. We appreciate your feedback and will continue to strive for excellence. We hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager
by A verified traveler
Posted 19 Mar 2024
Close to many restaurants and supermarkets. No room service during my stay. The sheets are not very clean. The front desk stuff is very friendly
Comment from Hotel Management
20 Mar 2024 by Hotel Manager, Hotel Management
Dear Jiawen,Thank you for your review and feedback. We're glad to hear that you appreciated our convenient location and friendly front desk staff. We apologize for any inconvenience caused by the lack of room service and the cleanliness issue with the sheets. We will address these concerns with our team to ensure improvements. We hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager
