Ratings based on 977 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Merced
Posted 11 May 2024
by A verified traveler from Merced
Posted 11 May 2024
Good location. Rooms are clean. Could use some updates. We did not have a microwave, and the cable tv was snowy. It does have an elevator which is very convenient if have mobility issues.
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 4 May 2024
good location, clean room. worth the price.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 28 Apr 2024
The property is definitely not as nice in person. Parking is not great. Price is high for a basic motel.
by A verified traveler
Posted 26 Apr 2024
Great location, across the street from Lover's Point Beach. Very walkable to local attractions and restaurant options. Our family is from here so various members have stayed at this motel throughout the years. It says "Under new management" so hopefully my following comments will be taken to heart & they will send their staff to management courses focused on professionalism, problem solving, & how to speak to customers. When we arrived at 3pm for check-in, we saw a sign that said "Check-in is 4pm early check-in is at earliest 3pm". Nobody was in the office. We waited, called out & called on the phone...nothing, nobody. We walked around the block, came back, finally a yound disheveled man came in and said "A maid called out, we are behind, I don't know when your room will be ready!" Okay...no time estimate, nothing helpful or apologetic...so we walked some more! Luckily Pacific Grove is beautiful. We return after 4pm and this guy is driving away. A new young tattooed kid is at the front desk. We inquire about our room. The response was so rude and snarky, we were literally taken a back! Straight quotes "I already told you I don't know when your room will be ready & you keep asking me the same questions!" And "Look Buddy why don't you just give me your number and I'll call you when it's ready" We walked to go get dinner & returned with friends. They were shocked at the rudeness when we walked back into the office. Will never return here! There are other options!
by A verified traveler
Posted 25 Apr 2024
Enjoyed the stay. Highly recommend and will stay in the future
by A verified traveler
Posted 25 Apr 2024
Gorgeous view
by A verified traveler
Posted 24 Apr 2024
All is great!
