Ratings based on 186 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2023 on Hotels
by A verified traveler
Posted 19 Mar 2020
Muy mal servicio y los cuartos no son lo que aparentan en las fotos
by A verified traveler
Posted 10 Nov 2019
Comment from Hotel Management
13 Feb 2020 by Luxury Hotel Boutique, Hotel Management
¡Gracias! Calificación es muy importante para nosotros.
by A verified traveler
Posted 28 May 2019 on Hotels
Comment from Hotel Management
4 Jul 2019 by MIGUEL ANGEL, Hotel Management
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros
by A verified traveler
Posted 2 Apr 2018 on Hotels
Great breakfast
Comment from Hotel Management
13 May 2018 by Luxury Hotel Boutique , Hotel Management
thanks for your preference.
by A verified traveler
Posted 2 Jan 2018 on Hotels
by GASTON
Nice stay
Posted 22 Dec 2017 on HotelsEverything is great. Shower is the only minus: no pressure and very hard to tune it.
by A verified traveler
Nice but not nice!
Posted 14 Dec 2016 on HotelsThe hotel is really nice and sleek, decorations was beautiful since Christmas is here! The issue was the favorite phrase in Mexico 'no se puede' [it is not possible]. I made a mistake with my bookings, I am not perfect! I wanted to cancel that last night, 'it is not possible', I called hotels.com, of course, it was not possible. Since we were there for a big family event, I asked the hotel to credit that last night money to a family member, first they say 'yes, they would only pay the difference since it was a different night [Monday for Saturday]. When the family arrived and we were ready for the transaction, the manager said 'no se puede!' How the f*ck 'no se puede?' and yes, it was not possible! They were not able to help at all! When am I going to come back to this hotel? NEVER!!!! No se puede!!!!!
by A verified traveler from Seattle
Hotel in a gas station
Posted 13 Dec 2016
Pros: Nothing, horrible location and nothing luxury as they claim to be.
Cons: Location, customer service, for things that they announce to function.
Location: Hotel is in the parking lot of a gas station. It is on one of the main avenues and you can hear all the cars passing by.
Hotel is located in a gas station! The only luxury on the hotel is the name. After 5 minutes that we entered the hotel we noticed that the cable did not work and notified front desk person, he checked other rooms and said that it was working in other rooms, then I asked to be moved to another room and he said that he needed to check and see if cable was working when a minute ago he confirmed that cable worked at other rooms.
After he supposedly checked, he said that it was an issue with the cable company and that in 20 minutes they were going to fix it. We waited and I had to go down and asked since they never came to let us know anything. I told the front desk person that since we just checked in and if cable was not working and he could not change me to another room that I wanted my money back so we could go to another hotel.
Front desk person called the manager and he said that they could not give us the money back and that there was nothing they could do for us. Did a review on Expedia and 15 minutes later the manager said that he will give us free breakfast. We did not want a free breakfast, we just wanted what we paid for. The hotel only had three rooms occupancy ( I asked), so the least they could do is changes us to one of the rooms where they said cable worked, however they refused to do that.
Recommended
for Everyoneby A verified traveler from Lake Forest, CA
Huge and elegant rooms!
Posted 7 Sep 2016
Pros: High ceiling and huge room.
Cons: Better towels please
I was impressed when we walked in the room. The rooms were huge and elegant. Clean of course! You can't hear any noise from the adjacent room. Highly recommended.
Comment from Hotel Management
9 Sep 2016 by MIGUEL ANGEL HERNANDEZ SANCHEZ, Hotel Management
Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .
