Ratings based on 421 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Comment from Hotel Management
27 Apr 2024 by LT CELIA CERÓN PÉREZ , Hotel Management
Thanks for your visit and comment, it was a pleasure to receive it in this house in Pachuca. We hope to see you soon
by A verified traveler
Posted 21 Mar 2024
N/A
Comment from Hotel Management
22 Mar 2024 by Iccen Villanueva , Hotel Management
Buenos días Enrique!Agradecemos mucho tu visita, esperamos verte muy pronto
by A verified traveler
Posted 13 Mar 2024
When I need help calling a taxi ; they were prompt and delightful!
Comment from Hotel Management
14 Mar 2024 by Iccen Villanueva , Hotel Management
Hello Miranda!Thanks for your comment, see you soon!
by A verified traveler
Posted 5 Mar 2024
I like it!
Comment from Hotel Management
7 Mar 2024 by Iccen Villanueva , Hotel Management
Hello Justin!Thanks for your comment, see you soon!
by A verified traveler
Posted 25 Feb 2024
Was good location
Comment from Hotel Management
25 Feb 2024 by Iccen Villanueva , Hotel Management
Hello Guillermo!Thanks for your comment, it makes us very happy to receive you, see ypu soon!
by A verified traveler
Great service!
Posted 18 Feb 2024 on HotelsGreat location and service! Front desk is very helpful. Food is good too.
Comment from Hotel Management
19 Feb 2024 by Iccen Villanueva , Hotel Management
Hello Kevin!Thanks for you comment, always its a pleasure receivet you. see you soon!
by A verified traveler
Posted 5 Dec 2023
Música alto volumen después de las 10 pm y muy temprano desde las 6 am
Comment from Hotel Management
5 Dec 2023 by Iccen Villanueva , Hotel Management
Buen día Luis!Nos pondremos en contacto contigo para poder dar seguimiento y conocer mas a profundidad el inconveniente de la música, ya que para nosotros su descanso y comodidad siempre sera lo mas importante
by A verified traveler
Posted 4 Oct 2023
It's a very nice hotel. The people on reception is very nice. The facilities are great and clean.
Comment from Hotel Management
4 Oct 2023 by Iccen Villanueva , Hotel Management
Hi carmen!Thanks for your comment, see you soon!
by A verified traveler
Posted 2 Oct 2023 on Orbitz
When arriving I asked for a room change that was not accepted by the manager.
I even had a suite reservation. All pillows were very uncomfortable
Comment from Hotel Management
16 Nov 2023 by CECILIA PARRA, Hotel Management
Hola buenas tardes, una disculpa por los inconvenientes ocasionados en su estancia, para nosotros es muy importante su opinión si pudiera compartirnos su queja por Whatsapp para llevar su caso porfavor. 771-747-4762
by A verified traveler
Posted 1 Oct 2023
This a very nice hotel to stay.
Comment from Hotel Management
20 Oct 2023 by Iccen Villanueva , Hotel Management
Hello Carmen! thank you for you comment, its a pleasure to receive you!
