Ratings based on 223 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
nice and comfortable
by A verified traveler
Great hotel!!!!!!
Posted 9 Mar 2024 on HotelsFantastic place in a pretty tough city to do tourism in.
This hotel has great facilities, nobody hassles you for tips, the parking was impeccable. The WiFi was great, the hotel is fairly new and updated.
Fifteen minutes walk from down town.
The breakfast outstanding and the staff super kind
by A verified traveler
Posted 5 Feb 2024
Excelente
by A verified traveler
Posted 23 Mar 2023 on Hotels
Comment from Hotel Management
24 Mar 2023 by Mayra Rubio, gerente de servicio., Hotel Management
Estimada Bely buen día, le agradecemos mucho la puntuación a nuestros servicios y como siempre la esperamos en esta su casa.Saludos :)
by A verified traveler
Posted 27 Dec 2022
The hotel does not have natural ventilation and their exhaust system does not work properly. Our room was so moldy my partner ended in urgent care due to severe allergic reaction to the unhygienic conditions of this place. Not recommended unless they fix this issue. We booked it because it is well located, however, terrible stay, we had to change hotels.
Comment from Hotel Management
7 Feb 2023 by Mayra Rubio, gerencia., Hotel Management
Dear Juan, it really is something that is not in our hands because that is the design of the hotel but it is not justified either :( , we are very sorry for your bad experience.Greetings.
by A verified traveler
Posted 28 Jun 2022 on CheapTickets
by A verified traveler
Posted 22 Apr 2022
Staff are friendly and willing to help; however, the bathroom had a terrible oder.
Comment from Hotel Management
17 May 2022 by Mayra Rubio, Gerente de servicio. , Hotel Management
Dear Jaime. We are very grateful for your comments and suggestions, we will be more attentive in the details that you indicate. Greetings.
by A verified traveler
Posted 2 Feb 2022 on Hotels
Comment from Hotel Management
2 Feb 2022 by Mayra Rubio, Gerente de servicio. , Hotel Management
Estimado huésped, agradecemos la puntuación otorgada a nuestros servicios, esperamos nos visite nuevamente en esta su casa. Saludos.
by A verified traveler
Nice comfortable stay
Posted 30 Nov 2021 on HotelsNice and clean near some nice restaurants in Pachuca. I did have some internet issues, but the staff quickly addressed it. The bed and sheets were extremely comfortable.
Comment from Hotel Management
9 Dec 2021 by Mayra Rubio, Gerente de servicio. , Hotel Management
Dear James, we really appreciate yours comments, we are happy to know that you enjoyed your stay with us. It was a pleasure having a our guest. Hope to see you again.
by A verified traveler
Posted 3 Nov 2021
A good 4* hotel, great location, the staff is very friendly and efficient.
The breakfast definitely the best of Pachuca!
But the building needs maintenance all around:, mainly in the bathrooms,
Comment from Hotel Management
3 Nov 2021 by HK Hotel Pachuca, Hotel Management
Dear Laura, thanks a lot for your comments, it is great for us to know that your stay in our hotel was comfortable and pleasant. We hope to see you again.
