Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
All was well, but they just need to provide more training to bar tenders and servers.
Comment from Hotel Management
14 Jun 2024 by Yuridia Cruz / Gerente División Cuartos. , Hotel Management
Dear Guest: For our employees is important to know your opinion about our service in order to keep improving. We have some areas that need an updated. We extend our sincerest apologies for the experience you had. To help make it better, we are doing a full analysis on this issue, the impact, and how to benefit our clients in getting a quality service. Thank you for choosing Camino Real Hotels.Best regards!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Yuridia Cruz / División Cuartos. , Hotel Management
Estimado huésped: Muchas gracias por estas calificaciones excelentes. Nos complace saber que cumplimos con sus expectativas de viaje y por permitirnos atenderles. ¡Estamos para servirle siempre!Cordialmente
by A verified traveler
Posted 1 May 2024
Tuvimos algunos problemas con el aire acondicionado fuera de eso el hotel está muy bien
Comment from Hotel Management
4 May 2024 by Yuridia Cruz / Gerente División Cuartos , Hotel Management
Estimado huésped: Muchas gracias por hacernos saber sus comentarios y por darnos la oportunidad de atenderle. Lamento que el tema del A/C no haya permitido que descansara bien. Ya estamos trabajando en ello para que esto no se repita. Le agradezco su confianza en la marca Camino real Hoteles. Estamos para servirle
by A verified traveler
Posted 19 Mar 2024 on Travelocity
Comment from Hotel Management
20 Mar 2024 by Yuridia Cruz / División Cuartos. , Hotel Management
Estimado huésped: Le agradezco que nos comparta sobre su experiencia en el hotel. Gracias por haber elegido camino Real Pachuca para hospedarse. Estamos para servirle siempre.
by A verified traveler
Excelente
Posted 22 Jan 2024 on HotelsMuy buen lugar
Comment from Hotel Management
22 Jan 2024 by Jose Luis Farrugia / Dirección General , Hotel Management
Estimado huésped: Muchas gracias por sus comentarios los cuales son de suma importancia para nosotros. En nombre de todo el equipo, muchas gracias por dejarnos servirle. Nos alegra el día cuando un cliente lo aprecia. Cordialmente
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
10 Feb 2024 by Yuridia Cruz / Room Division manager, Hotel Management
Dear guest: I hope you are doing well. I want to apologize for all the inconvenience caused at you recent visit to our hotel. Certainly, we would have done better for your travel experiencie and I assure you this error won't happen again. I hope you can give us a second opportunity.Best regards.
by A verified traveler
Posted 15 Jan 2024
Friendly and helpful staff. Great food.
Comment from Hotel Management
22 Jan 2024 by Jose Luis Farrugia / General Manager, Hotel Management
Dear Guest:The Camino Real team appreciated that you had a pleasant stay in your recent visit to our hotel.We hope that you are satisfied with the service provided by our employees. We are always interested in suggestions that would allows to improve our standars and want to thank you for being our guest. We look forward to seeing you again. Sincerely
by A verified traveler
Posted 4 Jan 2024
This is one of the best hotels I have ever stayed at. The staff made sure that we were comfortable and well taken care of. The hotel is centrally located, well equipped and worth every penny! Would stay here again on my next trip!!
Comment from Hotel Management
12 Jan 2024 by Jose Luis Farrugia / General Manager, Hotel Management
Dear Guest: We want to thank you for this beautiful message. Your opinion is very important to us in order to keep improving. We are at your service any time!Best regards
by A verified traveler
Posted 24 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by Jose Luis Farrugia / Dirección General , Hotel Management
Estimada huesped: Agradezco la confianza para hospedarse en Camino Real Hoteles, es un placer para nosotros atenderle y recibir estas calificaciones, lo que hace refrendar nuestro compromiso con el servicio y la calidad. ¡Estamos para servirle siempre!
by A verified traveler
Posted 14 Oct 2023
The bed sheets were dirty , which is unacceptable
Comment from Hotel Management
15 Oct 2023 by Jose Luis Farrugia / Dirección General , Hotel Management
Estimado huésped: Muchas gracias por dejarnos saber su opinión sobre su estancia en el hotel. Adelanto mis disculpas por esta terrible falla que no debe volver a ocurrir y como usted comenta es inaceptable. Estamos tomando acción con el personal del área y reforzando nuestros protocolos. Esperamos que nos brinde la oportunidad de atenderle nuevamente. Quedo a sus órdenes.
