Ratings based on 534 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
They should let you know before you book that the property is under construction. The walls are dirty and everything is so outdated:
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Karly, Hotel Management
Thank you for taking the time to leave a review, Wasim. We appreciate the feedback and hope to see you back again.
by A verified traveler
Posted 8 Jun 2024
Worst place I ever had so far. Dirty. Stinky. Place smells bad. Even after me asking house keeper to change towels and freshen up room. Nothing was done. I get new towels after complaining to front desk, it takes hour and half for supervisor to bring towels. Even after showing dirty mirror to supervisor.. no steps were taken. Have to ask for roll of toilet paper. This place is dirty from inside and outside. Not worth at all. This place should not be part of Expedia chain. And if Expedia does not check places out before they promote than it’s on Expedia. Not happy at all.
Comment from Hotel Management
10 Jun 2024 by Ann, Hotel Management
Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.
by A verified traveler
Posted 3 Jun 2024
Place is under construction as of 6/2/2024 very dirty ants crawling all over beds sheets are stained and dirty
Comment from Hotel Management
4 Jun 2024 by Karly, Hotel Management
Dustin,Thank you for the review. Please expect the construction to die down in 2 months or so and join us back for a more improved visit!
by A verified traveler
Posted 26 May 2024
Ants in the room. No thanks.
Comment from Hotel Management
30 May 2024 by Karly, Hotel Management
Dear Gui,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by A verified traveler
Posted 24 May 2024
Hotel is conveniently located. Currently undergoing renovations which is needed. Overall clean. Staff very nice and accommodating especially front desk person John. We Had a large group that met for weekend. John allowed us to gather in the dining area which was great and took care of all our needs.
Comment from Hotel Management
30 May 2024 by Karly, Hotel Management
Dear Jami,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 14 May 2024
It's currently under renovation. Several areas of failure were observed along the roof and exterior walls. Most door numbers were removed and taped back. Currently in the process of removing molding/outlet covers along the hallways with debris present on the floors. A distinct mildew odor was present. Shower were outdated with inconsistent functionality. However, it was cheap.
Comment from Hotel Management
23 May 2024 by Karly, Hotel Management
Dear William G,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
30 May 2024 by Karly, Hotel Management
Dear amy,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by A verified traveler
Posted 9 May 2024
The lady at front desk was horrible. So slow and waited on some one else when I been standing there. The man ask her 3 times a question and she never answered him. Fire alarms went off 4 times while I was there. I took a nap and crazy lady phoned me to move my car - when I got down there they said no. If they don’t get rid of that lady that hotel will never make it!!! There was one lady that was very nice to me . I believe her name was Debra. Put her at front desk. She was friendly and tried to help me !
Comment from Hotel Management
23 May 2024 by Karly, Hotel Management
Dear Nancy,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
by A verified traveler
Posted 3 May 2024
The people who work at the Wingate (Sleep Inn) could not be more helpful and caring - from the fellow who moved me to an ADA room to the Breakfast lady Sue, the morning clerk who got me a hair dryer and even the cleaning lady. I was disappointed that this hotel doesn't have bathtubs, was not quiet, is being renovated, and my window did not lock (on the first floor - I ended up grabbing a stick from outside to secure it). Nothing insurmountable, but since I stayed for a week I would prefer more quiet and safety.
Comment from Hotel Management
23 May 2024 by Karly, Hotel Management
Dear Lynette,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
