Ratings based on 432 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Super super nasty smelling!! First room smelt like cigarettes and musty. The second room smelt extremely musty and kinda like wet dog. Super disappointed in this hotel. It was very disgusting I had to leave and find another place to stay.
Comment from Hotel Management
20 Jun 2024 by Guest Experience Team, Hotel Management
We're sincerely sorry for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Regards,Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.
by A verified traveler
Posted 10 Jun 2024
This place was nice pool was dybut it was nice
Comment from Hotel Management
12 Jun 2024 by Customer Care Team, Hotel Management
Hi Trena,Thank you for your feedback. We're glad to hear that you found our hotel nice, despite the pool being closed. We apologize for any inconvenience this may have caused. We appreciate your understanding and hope that you enjoyed your overall stay with us. If there's anything else we can do to improve your experience next time, please let us know. We look forward to welcoming you back in the future.Best Regards, Guest Experience Team
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Customer Care Team, Hotel Management
Hi Karen,Thank you for your feedback. We're sorry to hear that you were disappointed with the cleanliness and the property conditions during your stay. This does not meet our standards, and we apologize for any inconvenience this may have caused. We will address these issues with our housekeeping and maintenance teams to ensure that we improve in these areas. Your comments are valuable to us, and we appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.Best Regards, Guest Experience Team
by A verified traveler
Posted 3 Jun 2024
pool was empty…had about a foot of green water in it! wish it would have been posted on the website the pool wasn’t opened…the price and pool was the reason our baseball team booked the motel. plumbing also had some issues
Comment from Hotel Management
3 Jun 2024 by Regards,Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We are refurbishing the pool deck and pool. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.
by A verified traveler
Posted 31 May 2024
Check in was suspicious. Said Expedia said i needed to pay at the deak when i had paid through the app. After several minutes and me showing him the charge on my credit card app, surprisingly his computer changed to paid. Bed was hard as a rock, but other than that l, room was clean and in good shape. Morning staff was not friendly and rude.
Comment from Hotel Management
2 Jun 2024 by Regards,Customer Care Team, Hotel Management
We're sincerely sorry for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future.
by A verified traveler
Posted 24 May 2024
Everyone was so kind and professional. The only thing really missing were some flowers for curb appeal. Oh and the shower head was way to low.
Comment from Hotel Management
25 May 2024 by Guest Experience Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We will make sure the shower head is replaced or cleaned. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best
by A verified traveler
Posted 20 May 2024
They advertised having a pool and it was not operational. No cups or coffee left in our room for our second nite. Hair conditioner had been used by someone else and not a new one to replace it. Overall pretty poor condition of the building.
Comment from Hotel Management
20 May 2024 by Regards,Customer Care Team, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We have outdoor pool and it is seasonal. We are in the process of cleaning and getting the pool ready. Due to bad weather we have been delayed. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
We're sincerely sorry for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future.
