Ratings based on 26 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Very clean and upscale hotel
Comment from Hotel Management
3 Jun 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel to be clean and upscale. It is gratifying to know that the condition of our hotel, the service provided by our staff, and the amenities in your room met your expectations and contributed to a memorable experience. Our team works diligently to maintain our high standards and ensure that every guest enjoys a comfortable and enjoyable stay.We look forward to welcoming you back on a future occasion.Best wishes,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler
Posted 2 Jun 2024
Excellent as always!!
Comment from Hotel Management
3 Jun 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear Hector, Thank you very much for your kind feedback.We are delighted to learn that you were thoroughly impressed with the cleanliness of our rooms, the condition of our hotel, and the amenities provided. It is our highest mission to ensure that every aspect of your stay meets your expectations and it seems we have succeeded on this occasion.We look forward to welcoming you back for another memorable experience.Best wishes,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 21 May 2024
Excellent and attentive staff. This was our second stay there in two years. We highly recommend it.
Comment from Hotel Management
22 May 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear David, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler
Posted 4 May 2024
This hotel is amazing, wonderful, all is perfect the best thing is the staff , oliver in the reception was so professional and helpful, thanks
Comment from Hotel Management
7 May 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear Aylin,Thank you for your positive feedback.It fills us with pride to know that Oliver at the reception made such a positive impression with his professionalism and helpfulness. Your acknowledgment of the immaculate cleanliness of your room, the pristine condition of our establishment, the high-quality service, and our well-appointed room amenities is greatly appreciated. These are the aspects we focus on to provide our guests with a memorable stay at Barceló Oviedo Cervantes. The entire team is delighted to have been able to contribute to what sounds like a truly perfect visit. Thank you for choosing us, and we look forward to the pleasure of welcoming you back to the heart of Oviedo.We look forward to welcoming you back on a future occasion.Best regards,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler from Darien
Posted 15 Apr 2024
Very good location, walking distance to city center and San Francisco park. Staff is very friendly and rooms are spotless. Highly recommended
Comment from Hotel Management
16 Apr 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear Morella,Thank you for your positive feedback.It is gratifying to hear that our central location provided you with the convenience you desired for exploring the beauty of Oviedo, and that the proximity to San Francisco park added to the enjoyment of your stay. Our team takes great pride in delivering exceptional service, and your commendation of their friendliness and the immaculate condition of our rooms is a testament to their dedication. We are thrilled that you found the amenities in your room to be perfect for your needs. Thank you for highly recommending Barceló Oviedo Cervantes, and we hope to remain your hotel of choice for any future visits to the area.We look forward to welcoming you back on a future occasion.Best regards,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler
Posted 15 Apr 2024
Great hotel, comfortable beds and the good thing it has air conditioning
Comment from Hotel Management
16 Apr 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear Carolina,Thank you for your positive feedback.It brings us immense joy to know that you found comfort in our beds, ensuring a good night's sleep. The positive feedback on our air conditioning system, which we understand is crucial for a pleasant stay, is greatly appreciated. Your kind words regarding the cleanliness of our rooms, the overall condition of Barceló Oviedo Cervantes, the attentive service provided by our staff, and the amenities we offer underscore our commitment to guest satisfaction. We take pride in creating an environment where every aspect contributes to a memorable experience, and it's wonderful to hear that we have succeeded in doing so for you. Thank you once again for choosing us for your stay in Oviedo.We look forward to welcoming you back on a future occasion.Best regards,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler
Posted 11 Mar 2024
Lovely well appointed hotel.
Comment from Hotel Management
12 Mar 2024 by Mabel Fernández Quirós, Guest Experience Manager, Hotel Management
Dear Bonnie,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you appreciated the cleanliness of your room, the condition of our hotel, and the level of service provided by our team. It is wonderful to know that our efforts to maintain high standards have contributed to your lovely stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mabel Fernández Quirós, Guest Experience Manager
by A verified traveler
Posted 4 Mar 2024
Excelente
Comment from Hotel Management
4 Mar 2024 by Oscar Cao, General Manager, Hotel Management
Caro Erick,desde já expressamos o nosso agradecimento pela sua avaliação.Ficamos contentes por termos ido ao encontro das suas expectativas.Esta informação motiva a nossa equipa a manter os elevados padrões de serviço oferecidos.Teremos muito gosto em recebê-lo novamente. Cumprimentos,Oscar Cao, General Manager
by A verified traveler
Ok for a business trip
Posted 21 Feb 2024 on HotelsGood hotel for business. Restaurent closed to early. Check out / production of invoice etc always takes too long!!
Comment from Hotel Management
21 Feb 2024 by Oscar Cao, General Manager, Hotel Management
Dear Howard,Thank you for your review.We are sorry that certain aspects of your stay did not meet your expectations. We acknowledge your observation regarding the restaurant hours and the checkout process, and we aim to ensure that all our guests have a seamless experience at our establishment. We are pleased to learn that you found our hotel suitable for your needs and that the cleanliness and comfort of our rooms contributed positively to your stay.We hope to welcome you again in the future. Best regards,Oscar Cao, General Manager
