Ratings based on 282 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
Pool is down and you do not get compensation on room rate for this matter. Cleanliness in room around bathrooms and kitchen can be better. TVs in rooms also didn’t work.
Comment from Hotel Management
18 Mar 2024 by Residence Inn Management Team, Hotel Management
Rachel, thank you for submitting a review of your most recent stay at the Residence Inn. We sincerely apologize for the pool being down. I hope our team provided the option to use the pool at our sister hotel down the street. Our pool should be up and running soon. We hope you will give us the chance to welcome you back.
by A verified traveler
Posted 4 Mar 2024 on Hotels
Pleasant
Comment from Hotel Management
4 Mar 2024 by Residence Inn Management Team, Hotel Management
Thank you for the wonderful review of the Residence Inn. We are glad to hear you had a wonderful stay and look forward to welcoming you back soon.
by A verified traveler
Posted 17 Feb 2024
Most of the staff were really wonderful - personable and caring while being good at their jobs. Breakfast is great and changes daily with options for everyone! The coffee is even good! The beds and bedding are comfortable and the studio was very well appointed from kitchen to bathroom. Even has beautiful up to date fixtures.
The pillows really could be better. And something that sounded like a LOT of trash being loudly picked up (metal clanking and lots of rattling, lasting at least 4 minutes) at 4am, after which I wasn't able to get back to sleep for at least a couple of hours, which I really didn't have.
Great place for well behaved dogs - everyone was welcoming and our dog was quite comfortable.
Comment from Hotel Management
19 Feb 2024 by Residence Inn Management Team, Hotel Management
Christine, Thank you for taking the time to submit a review of your stay at the Residence Inn. We are glad to hear you had an enjoyable stay and we look forward to welcoming you back.
by A verified traveler
Posted 23 Jan 2024
Hotel was obviously doing some construction and revamping of some areas. Everyone working there was very polite and thoughtful about keeping things quiet and out of peoples way quite nice and I would recommend it again.
Comment from Hotel Management
23 Jan 2024 by Residence Inn Management Team, Hotel Management
Sean, Thank you for the review and nice comments about our Residence Inn. Yes, we are undergoing a renovation which should be completed by the end of the week. We appreciate your understanding while we went through the revamping process. We hope to welcome you back soon.
by A verified traveler
Avoid this crap hole
Posted 14 Jan 2024 on HotelsWe booked a hotel that was advertised as having a working pool. Once we checked in we were informed the pool has been closed for renovations for days. We specifically searched for a hotel with a pool as we had 3 kids with us.
The front desk told us we can drive 3 miles to a sister hotel and use that pool….it was -5 out after i got off the phone with the front desk. How stupid are you all to send people out with swim suits on in that cold weather.
I was told a manager would call me in the morning and discount our stay. No one has called and i was charged the full rate. So more lies.
Very shady place.
Hallway smells like paint
Exposed electrical outlets in the hall so that is a huge safety hazard for kids around.
One of the bedrooms jn the double suite we had was hot and the other was cold.
The beds and pull out couch were as soft as a sheet of plywood.
The breakfast was lacking.
Comment from Hotel Management
25 Jan 2024 by Residence Inn Management Team, Hotel Management
Good afternoon Brad,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Our management team has reached out to you to discuss your concerns in further detail.Once again, our apologies and thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.
by A verified traveler
Posted 31 Dec 2023
It’s hard to review because the facility is being remodeled; painting, new carpet, etc.
Comment from Hotel Management
2 Jan 2024 by Residence Inn Management Team, Hotel Management
Good morning and Happy New Year Christine. Thank you for taking the time to submit a review of your most recent stay at the Residence Inn. Our renovation is scheduled to be completed in mid January. We hope you will give us an opportunity to welcome you back so we can showcase our newly renovated hotel.
by A verified traveler
Posted 26 Dec 2023
Great location and a pleasant experience overall!
Comment from Hotel Management
28 Dec 2023 by Residence Inn Management Team, Hotel Management
Blake, thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We are glad to hear you had a great stay. We hope to welcome you back in our newly renovated hotel after the first of the year. Happy New Year.
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Residence Inn Management Team, Hotel Management
Good morning Patty,Thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We are glad to hear you had a great stay. We hope to welcome you back in our newly renovated hotel after the first of the year. Happy New Year.
by A verified traveler
Posted 22 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Residence Inn Management Team, Hotel Management
Karthleen, thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We are glad to hear you had an enjoyable stay. We hope to welcome you back in the newly renovated Residence Inn after the first of the year. Happy Holidays.
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Residence Inn Management Team, Hotel Management
Good morning Jim,Thank you for taking the time to submit a review of the Residence Inn. We are glad to hear you had a great stay. We hope to welcome you back soon so you can experience our newly renovated hotel. Happy Holidays.
