Ratings based on 915 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
good hotel
Comment from Hotel Management
14 Jun 2024 by Alexandra, Hotel Management
Thank you for leaving us feedback! We are happy to hear that you enjoyed your stay. We hope to welcome you back in the future!
by A verified traveler
Posted 9 Jun 2024
Clean room & facility. Breakfast was better than standard. Easy to find. Parking was an issue (we checked in late and had to park next door).
Comment from Hotel Management
14 Jun 2024 by Alexandra, Hotel Management
As Front Office Manager I am happy to hear that you enjoyed your stay! We hope to welcome you back in the future!
by A verified traveler
Posted 8 Jun 2024
I have a shuttle bus for my business and I was worried about finding a place that was easy to park in and felt safe. This is perfect. There are so many options at the front desk area for snacks, treats, food, etc. So clean and everything feels brand new. Appreciated the welcome screen on my TV in my room. Key card is nice because you just tap to door (no sliding). So easy. Very happy with my choice. Can sleep easy feeling my bus and property is safe and my room is nice! The shower is fantastic!!!
Comment from Hotel Management
14 Jun 2024 by Alexandra, Hotel Management
Thank you so much for taking the time to leave your feedback. As Front Office Manager I am happy to hear that you enjoyed your stay. We look forward to welcoming you back in the future!
by A verified traveler from Lee's summit
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by Front Office Manager, Hotel Management
We are happy to hear you enjoyed your stay! We look forward to seeing you again in the future!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
16 May 2024 by Front Office Manager, Hotel Management
We are happy to hear that you enjoyed your stay. Please let us know what we can do in the future to make your stay better!!
by A verified traveler
Posted 30 Apr 2024
It took over 5 minutes to get warm water to our shower and then it never got hot. The carpets in the hallways are nasty and need to be replaced.
Comment from Hotel Management
4 May 2024 by Alexandra Ford, Hotel Management
Thank you for taking the time out of your day to leave us feedback. I am terribly sorry about the water not warming up. I will get with maintenance regarding this. I also want to apologize for the condition of our property however I am happy to inform you that we have been approved for a full renovation and will be moving forward with it in the near future!
by A verified traveler
Posted 28 Apr 2024
Probably the most run down Hilton I have stayed at.
Comment from Hotel Management
29 Apr 2024 by Alexandra, Hotel Management
As Front Office Manager I am terribly sorry to hear that you are unsatisfied with the condition of our prperty. We have been approved for a full renovation and will be moving forward with it in the near future! He hope you will consider our location again in the future!
by A verified traveler
Posted 15 Apr 2024
Didn't like there is no comp. breakfast. Most hotel do
Comment from Hotel Management
29 Apr 2024 by Alexandra, Hotel Management
As Front Office Manager I am happy to hear that you enjoyed your stay. I am terribly sorry you were unsatisfied with the lack of complimentary breakfast however Hilton Garden Inn's offer a full hot made to order breakfast at a price specified by the property. In the future you are more than welcome to inquire about our breakfast included package. We hope to welcome you back in the future.
by A verified traveler
Posted 8 Apr 2024
The air conditioner is so loud that I cannot sleep. What is the point of a hotel room if I can't sleep in it? I called Hilton and they won't help me because I booked through Expedia. I called Expedia and they won't help me. This room is way too expensive for a room I can sleep in? This is repulsive.
Comment from Hotel Management
29 Apr 2024 by Alexandra, Hotel Management
I am terribly sorry to hear that you did not enjoy your stay. Unfortunately with your reservation being a 3rd party reservation I am unable to refund anything however I did go ahead and apply points to your Hilton account for the inconvenience.
by A verified traveler
Posted 7 Apr 2024
First and foremost the staff was amazing! Every time we walked through the door they said hello with a smile.
Check in was seamless. The convenience store was always stocked. Parking was a breeze. The room was very clean and all around comfortable.
It is near the interstate so you can get anywhere in the city quickly.
But again…THE STAFF!! Customer service of this level has been lost in this world but they are definitely exceptional!!
Comment from Hotel Management
29 Apr 2024 by Alexandra , Hotel Management
As Front Office Manager I am happy to hear that you enjoyed your stay and the service provided by our team. We hope to welcome you back again in the future!
