Ratings based on 991 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Very cleqn and friendly. But can you reevaluate the pet policy please. Woke up to the people above our room dog barking and whining and them arguing with their kids. Other wise was a nice hotel outside those 2 issues
by A verified traveler
Posted 10 May 2024
This property needs to be updated room had soft ceiling in shower falling down
Comment from Hotel Management
10 May 2024 by S, Hotel Management
Thank you for your review we will have our Chief Engineer look at the ceiling.
by A verified traveler
Posted 28 Apr 2024
The breakfast bar even has a guy there
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Thank you for your review.
by A verified traveler
Posted 28 Apr 2024
This was by far the nicest hotel I have stayed at.
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Thank you for your kind review.
by A verified traveler from Mounds
Posted 28 Apr 2024
Stopped for work .. place was sold out with unsupervised kids roaming around all night .. reception was busy and all snacks gone immediately with no restock and breakfast was even worse … nice place but don’t stay if sports stuff is booked u won’t enjoy your stay !!!
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Thank you for your review and we are sorry to here that some things could of gone better.
by A verified traveler
Posted 16 Apr 2024
Staff was nice and place was clean. Only one elevator was working the whole time for a busy hotel so the wait was long everytime. Buzzing in the walls would come and go, almost like a cellphone on vibrate was stuck in the wall. Fire alarm went off a few times one night. No announcement was made to let us know everything was ok or not. Guests were not made to leave the hotel. I would stay at this hotel again because overall the place was clean and quiet enough with the place full of youth sports players. Good breakfast food selection and parking was easy as well.
Comment from Hotel Management
16 Apr 2024 by S, Hotel Management
Thank you for your review and we hope to see you again soon.
by A verified traveler
Posted 17 Mar 2024
You know the breakfast is really good. But the rest of my stay was a ghetto hot mess. The alarm kept going off, there was a fight, loud music playing, my room wasn’t ready, must I go on. This Embassy is in a good area but the hotel hospitality needs upgrading.
Comment from Hotel Management
1 Apr 2024 by S, Hotel Management
Thank you for your review and we will work with all team members to ensure you have a great stay next time.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by S, Hotel Management
Thank you for your review.
by A verified traveler
Posted 10 Mar 2024
Their staff are outstanding. They go above and beyond to take care of their guests. Every one of them were pleasant and helpful. This is our FAVORITE hotel.
Comment from Hotel Management
12 Mar 2024 by S, Hotel Management
Thank you for your kind review we will let our team know how much you enjoyed your stay.
by A verified traveler
Posted 7 Mar 2024
The hotel, service and spaces were great! The only thing was the tiny bathroom with the toilet and shower.
Comment from Hotel Management
8 Mar 2024 by S, Hotel Management
Thank you for your kind review!
