Ratings based on 98 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2023 on Orbitz
Customer service needs work. They seem to have an idea of what 5 stars looks like, but can't seem to execute it. Things were missing from the room (towels, hair dryer) and it took hours to get them. In 3 days our room was never cleaned, though we requested it several times and were assured "right away". No mini bar, no coffee maker or kettle. We moved to a different hotel for the remainder of our stay, and it ended up being cheaper and better.
Comment from Hotel Management
23 Jun 2023 by Rachid EL MAAROUF - General Manager, Hotel Management
Dear,Thank you for taking the time to provide us with detailed feedback regarding your recent stay at Terminus and SPA Oujda, Morocco. We are sorry to hear that your stay did not meet your expectations.We understand that every customer experience is unique and we are constantly striving to improve. We want to assure you that we take into account all the comments and suggestions of our guests.We would like to apologize for any inconvenience caused during your stay.We hope to have the opportunity to welcome you again at Terminus and SPA Oujda, Morocco to provide you with an unforgettable stay experience.Kind regards,
by A verified traveler
Posted 6 Jun 2022
Very friendly staff. Air conditioning works well. I like to recognize Sanna who took care of my room during my stay. She went well beyond to make sure my room is clean, was very attentive and very helpful. Overall I enjoyed my stay and will recommend this hotel to everyone one
Comment from Hotel Management
10 Jun 2022 by Rachid EL MAAROUF - General Manager, Hotel Management
Dear Sir,
Thank you very much for taking the time to share your experience with us. We are delighted to learn that the attentive service of our teams made your visit so enjoyable. We hope to have the pleasure of welcoming you very soon at Terminus and SPA Oujda!
Best Regards,
by A verified traveler
Posted 16 May 2022
A great place in Oujda to come and stay for some days
Comment from Hotel Management
18 May 2022 by Rachid EL MAAROUF - General Manager, Hotel Management
Dear ,
Thank you for this visit to Terminus and SPA Oujda and we are delighted that your experience lived up to your expectations.
We thank you for your recommendations.
We will always be delighted to welcome you to Terminus and SPA Oujda.
Yours.
by A verified traveler
Posted 23 Mar 2022 on Hotels
Great location, everything will s at walking distance. We’ll maintained. Ok breakfast buffet. Good service. Small room.
by A verified traveler
Posted 30 Dec 2021 on Hotels
Good experience, what you would expect from a 5 stars hotel
Comment from Hotel Management
9 Jan 2022 by Rachid EL MAAROUF - General Manager, Hotel Management
Dear Sir,
Thank you for taking the time to write to us following your stay.
It is with great pleasure that we receive your compliments.
We look forward to your early return at the Terminus and SPA Oujda.
Warm Regards,
by A verified traveler
Posted 11 Dec 2019
It is unique in the fact it is the best in Oujda. Not a massive achievement but an achievement non the less.
Comment from Hotel Management
14 Dec 2019 by Khadija ANANE, Hotel Management
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !
by A verified traveler
Posted 19 Nov 2019 on Hotels
Comment from Hotel Management
22 Nov 2019 by Khadija ANANE - Responsable Hébergement, Hotel Management
Bonjour,
Nous vous remercions pour votre commentaire et avons le plaisir de vous accueillir à nouveau au sein de notre établissement.
by A verified traveler
Posted 17 Nov 2019 on Hotels
Thank you Fatima for your kind service you have provided during my stay.
Comment from Hotel Management
20 Nov 2019 by Khadija ANANE - Room Manager, Hotel Management
Dear Mr Wassim,
Thank you for your comment and we are pleased to welcome you back to our establishment.
by A verified traveler
Don't hesitate to book the Atlas Terminus Hotel
Posted 28 Jan 2019 on HotelsThe stay was excellent. The staff was warm and welcoming. The service overall was worth 5 stars.
Comment from Hotel Management
29 Jan 2019 by Khadija ANANE, Hotel Management
We thank you for your kind comment.
and we will be very happy to welcome you to your next visit.
by A verified traveler from Versailles
Posted 7 Dec 2018
First I got a dirty room and with a lower standard level - had to complain to get a clera one with an upgrade - do not take the breakfast that is very expensive compare to what you get - go to the town and you get a great one for 1/4 of the price
Comment from Hotel Management
16 Jan 2019 by Khadija ANANE, Hotel Management
We are sorry to see you are dissatisfied. We will do our best to solve the difficulty you have encountered. We thank you for sharing it with us.
