Ratings based on 17 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
An incredibly tranquil and relaxing place. Superb food, friendly and welcoming service. Definitely not a typical resort and all the better because of that. Great dogs too!
Comment from Hotel Management
5 Apr 2024 by Guest Relations, Hotel Management
Thank you for taking the time out to review your stay. We are very pleased to hear you enjoyed your time with us and hope we can welcome you back in the future.
by A verified traveler
Posted 10 Oct 2023 on Hotels
Our stay at Kasbah Africa was wonderful. Nothing was too much trouble for Sofiane. He worked so hard and went out of his way to welcome us, despite being short of staff after the earthquake.
All the staff were so friendly and helpful. Recommend the guided walk and cookery.Stunning location and great,clean and comfortable accomodation
Comment from Hotel Management
15 Mar 2024 by Guest Relations, Hotel Management
Thank you for taking the time out to write a good review, we are very happy to hear that you enjoyed your stay with us! We have passed on your positive comments to the team to let them know about their good work.
by A verified traveler
Glorious, excellent facilities, stunning setting
Posted 10 Oct 2023 on HotelsWe have just returned from a short stay at the Kasbah Africa. A group of nine ladies, we were delighted with the accommodation. Very clean gorgeous rooms, hot showers and excellent plumbing! The surroundings are stunning and the large pool very welcome! The host, Sofiane, could not do enough and was very attentive. We took part in the cookery course,making our own tagine supper and also the Tikhfist Hamlet Hike which was just over two hours and can thoroughly recommend. Sofiane organised all our transfers and was more than happy to assist with any of our requests! One of our party was coeliac and he remembered for every meal. Can thoroughly recommend
Comment from Hotel Management
15 Mar 2024 by Guest Relations, Hotel Management
Thank you for taking the time out to write a good review, we are very happy to hear that you enjoyed your stay with us! We have passed on your positive comments to the team to let them know about their good work.
by A verified traveler from London
Posted 24 Oct 2019
Comment from Hotel Management
15 Mar 2024 by Guest Relations, Hotel Management
Thanks for the great review!
by A verified traveler
Posted 15 Sep 2019
What a fantastic find. Not only is the location incredible, but the friendly staff, great food and beautiful rooms make it the most perfect location.
Comment from Hotel Management
15 Mar 2024 by Guest Relations, Hotel Management
Thank you for the great review, we are very pleased to hear you enjoyed your stay.
by A verified traveler
Posted 13 Jun 2019
Con Artists. Spare yourself the trouble - never ever book with them. They don't even have a receptionist to answer the phone. Once you book with them - you're screwed, buddy. Totally unprofessional, lousy hotel in the boonies
Comment from Hotel Management
15 Mar 2024 by Guest Relations, Hotel Management
Thank you for taking the time to review your stay with us, we apologise that you were unable to get through to the reception phone, we do now have a new system in place for guests to call the hotel.
by A verified traveler
March break at Kasbah Africa
Posted 11 Apr 2019 on HotelsWe had a fantastic week af Kasbah Africa at the end of March. The location is stunning with amazing views from both the rooms and the swimming pool and garden. A holiday here can be as active or as relaxing as you want it. There is genuine warmth & hospitality here. We were offered dinner in our room one night as it was pouring with rain, to save us braving the weather outside and we were even invited to try the staff's tagine one lunchtime. Thank you so much Redouan (the manager) and the Kasbah Africa team.
by A verified traveler
Beautiful location but very bad service!
Posted 13 Feb 2019 on HotelsWe travelled from Marrakech airport to Kasbah Africa by taxi - the journey was lovely with beautiful views of the mountains. However, we arrived at Kasbah Africa and there was no one there - no other guests at all. Admittedly it was low season but it was still a very unsettling experience. From this point onwards our stay got worse and worse. There are no other restaurants, villages or even tiny stalls where you can buy anything so you have to stay at Kasbah Africa. The prices are very very expensive for the quality and quantity of food. We paid 600dh (approx £55) for 1 tagine, 1 salad, 2 apples and a bottle of wine! Avoid the food at all costs because it’s not worth it! We mentioned to the staff that we were very unhappy with the food but we were told we were wrong and that this was normal... We asked for a discount because it really was very bad and one member of staff got very aggressive with us. If we were female travellers we would have felt very intimidated being there. We planned to stay for 2 nights but we left after the first night because of how bad the service was. There are much nicer places with more friendly staff and more to do in the local area. The location is very beautiful but that is it. Since returning to the UK we have asked for some sort of compensation for the bad experience we had but the company that manages the property has ignored our requests. It’s a shame that we have been forced to write such a negative review as Kasbah Africa has potential.
Comment from Hotel Management
26 Feb 2019 by africanick, Hotel Management
We would have been more sympathetic with your main issue about our price of dinner and value for money but sadly it was obvious you just didn't like the style and feel of Kasbah Africa and were looking for any aspect of your stay to make a complaint about in the hope of us agreeing to a full refund of your dinner plus second night. After your stay you made it quite obvious in your email that you would resort to threatening us with negative reviews unless we gave you what you wanted.
Our dinner rate is a typical rate charged by hotels in the Atlas Mountains. We believe it is a fair rate for the costs involved in providing the service. We saw no reason to refund you the dinner. I travel very frequently in Morocco and can assure you that the price we offer is in no way extortionate.
Having discussed your stay with our manager we saw no reason to refund your second night. I understand we provided you with a free transfer back to Marrakech and a discount of 50 dh pp for dinner. He also advised me that when you checked in he gave you bread, cheese and fruit free of charge as you were hungry.
Thanks for choosing to stay at Kasbah Africa and we are sorry that you personally, unlike most of our guests, did not enjoy your experience.
by Eric
Quaint Rustic Atlas Getaway
Posted 13 Feb 2017 on HotelsI spent 5 nights at Kasbah Africa and it was a tremendous stay and experience for the value. The rooms are spacious and charming with wood stoves and offer beautiful mountain views. The home-style cooking is very traditional but delicious. Travelers should understand this isn't a bit of a more rustic getaway - as long as they keep that in mind, they will enjoy their stay and the magical surroundings.
by A verified traveler
watch the billing
Posted 17 Dec 2016 on HotelsWatch the billing on this hotel. I didn't notice "Additional Charges and Taxes" that almost doubled the cost of the room. I complained and was told it came from the hotel. I questioned the hotel and they said they didn't know. The charge wasn't for the kids, nor are the taxes 90% in Morocco. The host asked the owner and he said he didn't know either, but did nothing about it. In the end it was never resolved. No one cared. The room was way too expensive for what it was as a result.
The road to the hotel is dirt and fairly bad, though doesn't need a high clearance vehicle if you navigate properly. Passing oncoming cars requires you to stop and edge by in many places. The hotel is 3km up the road.
There is no food nearby except at the hotel. Dinner is 200 MAD, lunch 150. This is very expensive for morocco. There is no menu. If you don't like it you're going into town and driving up the road in the dark which isn't really appealing. This made it difficult with kids. After being ripped off on the room rate I wasn't going to pay 200 MAD for dinner.
The host was very helpful and gracious. Probably the best thing about the hotel. The location is beautiful. A river flows below the hotel. It's a relaxing place. But the place is more set up for package tours where everything is included and they company that runs it does this. Nice spot but too difficult and no one resolved my billing issue.
