Ratings based on 377 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Lausanne is not a big town and the hotel is in the best part of the town. Directly on the lake and just a few steps away from the free tram that takes you up the hill to the "old town", maybe a 5 minute trip. The hotel is definitely a 4 or 5 star accommodation. The building is unique and historical but renovated to feel like a new facility. The rooms and bathrooms are comfortable for European standards. Breakfast was great, we did not have dinner at the hotel. Stayed in 2 rooms, 2 nights with day trips to Bern and Luzerne. My wife did have a very minor exchange 1 morning when asking the reception where the closest church was and the woman responded that they can not discuss religion. So that was a bit petty and weird.
by A verified traveler from Redmond
Posted 4 Jun 2024
Excellent property!
by A verified traveler
Posted 26 Apr 2024
The hotel is elegant and perfectly maintained. Location is perfect for exploring the lake shore, visiting the Olympic Museum or riding the tram up the hill to the train station or to the Old Town. A unique hotel with a welcoming staff, not to be missed.
by A verified traveler from Keller
Posted 23 Feb 2024
The property is lovely, however the upgraded room was not. It was small, crowded and poorly lighted. Only 2 small led lights in bath, one over tub and one over sink. Putting on makeup was almost impossible.Shower was in tub with very high sides. Husband 6’2” and had a hard time getting out of tub. Duvet was folded very weirdly and bed was hard and uncomfortable. We were charged extra 50 CHF in order to check in early, not worth 1 CHF.
by A verified traveler
Posted 22 Feb 2024 on Hotels
by A verified traveler
Posted 13 Jan 2024 on Orbitz
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by A verified traveler
Posted 8 Jan 2024
Quite disappointed in the attitude of staff. This is an expensive hotel. We had spent 5 hours in Switzerland when we found out our house was flooded and had to return as my elderly mother was there alone. Understand that the hotel was non refundable but we asked if they would provide breakfast in the morning so we could quickly get to the airport and they refused. Would a coffee and croissant have hurt them that much when they had a room they could resell for 2 nights or at the least not turnover. They might have been right in terms of the contract but did they do the right thing? Absolutley not.
by A verified traveler
Posted 7 Jan 2024 on Orbitz
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by A verified traveler
Posted 22 Dec 2023
So beautiful. A castle on the lake.
by A verified traveler
Posted 1 Dec 2023
Lovely stay
