Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The food at the restaurant (cocote) was really good. I had the duck and veggies. The hotel is situated walking distance of all the major attractions. The city bus tour is recommended, very informative and a great way to take in OTTAWA.
by A verified traveler
Posted 28 Apr 2024
Great property
Very quiet
Staff were super friendly and helpful
Comment from Hotel Management
28 Apr 2024 by CE, Hotel Management
Dear Michael,Thank you so much for your fantastic 5/5 review of your recent stay at The Metcalfe Hotel! We're thrilled to hear that you found our property great and enjoyed the tranquility it offers.Our team takes great pride in providing friendly and helpful service, so it's wonderful to know that you felt well taken care of during your time with us.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We can't wait to welcome you back for another amazing stay!Sincerely, The Metcalfe Team
by A verified traveler
Posted 27 Apr 2024
Excellent property to stay at
Comment from Hotel Management
28 Apr 2024 by CE, Hotel Management
Dear Katie,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had an excellent experience during your stay at The Metcalfe Hotel.Providing our guests with a memorable and enjoyable stay is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future!All the best,The Metcalfe Team
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by CE, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your recent stay at The Metcalfe Hotel. We appreciate your honesty and value your input.While we're glad to hear that you had a positive experience overall, we're always striving to improve and would love to know how we can make your next stay even better. If there are any specific areas where you feel we could have done better or if you have any suggestions for us, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience that exceeds your expectations.Warm regards,The Metcalfe Team
by A verified traveler
Posted 25 Apr 2024
Professional reception staff for my check in and my check out
Comment from Hotel Management
25 Apr 2024 by The Metcalfe Team , Hotel Management
Dear Lainy,Thank you for selecting The Metcalfe Hotel, and for taking the time to share your generous review. We are delighted to learn that you thoroughly enjoyed your stay with us. Your recognition of our staff's professionalism fills us with immense pride. We are dedicated to exceeding expectations, both in service and personal connection, and it's heart warming to know that we succeeded in making your experience memorable.Ensuring our guests feel heard and well-cared for is paramount to us. Lainy, your decision to stay with us is sincerely appreciated, and we eagerly anticipate the opportunity to welcome you back in the future!Kindest regards,
by A verified traveler
Posted 23 Apr 2024
Very good
Comment from Hotel Management
24 Apr 2024 by The Metcalfe Hotel , Hotel Management
Dear Ronald,Thank you for choosing The Metcalfe Hotel and thank you so much for your glowing 5/5 review! We're thrilled to hear that you had a fantastic stay with us at The Metcalfe Hotel. Your perfect rating means the world to us. We hope to welcome you back soon for another wonderful experience.Warm regards,
by A verified traveler
Posted 19 Apr 2024
Breakfast service was "extremely" slow; it'd take half an hour after you order food to get anything on the table, and we had to ask many times to simply get coffee. And this happened multiple days back to back during our stay, which made things even more painful.
Comment from Hotel Management
24 Apr 2024 by CE, Hotel Management
Dear Siamak,Thank you for sharing your recent experience with us at The Metcalfe Hotel and Cocotte Bistro Restaurant.We sincerely apologize for the breakfast service you encountered during your stay. Your feedback is invaluable to us, and we regret that despite our efforts to rectify the situation, it seems we were unable to meet your expectations and ensure your satisfaction.Please rest assured that we take your comments seriously and are actively working with our restaurant team to address the issues you have raised. Your comfort and enjoyment are paramount to us, and we are committed to improving our service standards to ensure a more seamless experience for all our guests.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Should you wish to discuss your concerns further or require any assistance, please do not hesitate to contact us directly.Warm regards,The Metcalfe Team
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Marian H., Hotel Management
Thank you Janelle for your review, we appreciate your feedback!
by A verified traveler from Quebec City
Posted 13 Apr 2024
Comment from Hotel Management
14 Apr 2024 by CE, Hotel Management
Dear Scott,Thank you for taking the time to share your feedback regarding your recent stay with us at The Metcalfe. We're grateful for your input as it helps us continuously improve our services.We noticed you rated your experience with 3 stars, and we're eager to learn more about how we can elevate your next visit to a 5-star experience. Your satisfaction is incredibly important to us, and understanding the aspects that fell short of your expectations will allow us to address them effectively.Could you please provide us with additional details on what aspects of your stay led to the 3-star rating? Your insights will guide us in making the necessary adjustments to ensure a more enjoyable experience for you and our future guests.Thank you again for sharing your rating, and we look forward to hearing from you soon.Warm regards,The Metcalfe Team
by A verified traveler
Posted 13 Apr 2024
This is a beautiful and very clean hotel. All the staff are very nice and incredibly helpful. Great location. Walking distance to great restaurants and shopping. Love the valet parking perfect for someone who hates parking. Will definetely stay here again.
Comment from Hotel Management
14 Apr 2024 by CE, Hotel Management
Dear Jennifer,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay at The Metcalfe Hotel.It's fantastic to hear that you found our hotel beautiful and clean, and that our staff made your experience memorable with their kindness and helpfulness. We take great pride in providing excellent service, and it's rewarding to know that our efforts have made a positive impact on your visit.We're delighted that you appreciated our convenient location, within walking distance to fantastic restaurants and shopping destinations. And we're glad that our valet parking service made your stay even more convenient – we aim to take the hassle out of parking for our guests!Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay at The Metcalfe Hotel. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,The Metcalfe Team
