Ratings based on 508 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Quiet, clean and walkable distances from Walmart, Cracker barrel among others. Loved my stay here.
by A verified traveler
Posted 6 May 2024
Updated and clean. Nice pool. Close to a busy road, dispensary and noisy bar. Attentive and kind staff. Overall a good stay
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 1 May 2024
Floor above was very squeeky
by A verified traveler
Posted 25 Apr 2024
Convenient area with shopping and restaurants nearby and still quiet. Staff was not easily accessible and much of the time not at desk even when ringing bell for service, breakfast was okay, coffee had grounds in it and employee working there dressed more like a casual traveler, wasn't sure if he was an employee or not. Pool was nice and warm clean enough, hot tub jets were not working well. Do not like set up of toilet crammed in small room with tub and fan light together on one switch
by A verified traveler
Posted 16 Apr 2024
Very friendly, accommodating staff!
Comment from Hotel Management
16 Apr 2024 by Sarah Bernard GM, Hotel Management
thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ottawa Starved Rock Area. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
by A verified traveler
Posted 15 Apr 2024
This was by far the best hotel I stayed at during my trip. I was traveling with a trailer so it was important for me to find appropriate parking and they had an amazing setup for parking! Front desk was very helpful, everything was clean and orderly, beds were comfy, enjoyed the pool area, as well as breakfast the next morning... I would stay here again. It was great!
Comment from Hotel Management
16 Apr 2024 by Sarah Bernard GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ottawa Starved Rock Area. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 31 Mar 2024
Conveniently located near stores, restaurants and expressway
Comment from Hotel Management
16 Apr 2024 by Sarah Bernard GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ottawa Starved Rock Area. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
by A verified traveler
Posted 24 Mar 2024
The staff made my family feel very uncomfortable and unwelcome. We'll choose another hotel next time we're in town.
Comment from Hotel Management
25 Mar 2024 by Sarah Bernard GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. If you could please share your feedback on how/why you felt unwelcome, so that I may address the issue with my staff I would appreciate the additional information to correct the issue.
