Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Nice and quiet hotel
by A verified traveler
Posted 29 Apr 2024
I will stay there again.
by A verified traveler
Posted 29 Apr 2024
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by A verified traveler from Montreal
Posted 28 Apr 2024
The elevators are some of the worst I’ve seen in hotels. People get so impatient waiting for these elevators they press on up and down buttons and it slows the process even more…
I raised a noise complaint at 2am as neighbours were having a party in their room. Had to call front desk again 40 min later as there were no changes. After my 2nd call they still made noise so I put on headphones with music. Staff should be better trained to handle these situations.
by A verified traveler
Posted 28 Apr 2024
Great location for our event at the museum across the road.
by A verified traveler
Posted 22 Apr 2024
It was a decent hotel. Everyone was friendly. There is NO continental breakfast anymore despite what is listed when you book, so be prepared to eat at the bistro in the lobby or go out for food.
Comment from Hotel Management
22 Apr 2024 by Reda ouahid, Hotel Management
Dear Katherine,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you found our hotel to be welcoming and our staff friendly.We sincerely apologize for any confusion regarding the availability of continental breakfast. As of March 18th, we have updated our policies and no longer include breakfast in our reservations. We understand the importance of accurate information for our guests and have taken steps to ensure that our booking listings reflect this change accordingly. Alternatively, our staff is always on hand to recommend nearby dining establishments for your convenience.Once again, we appreciate your feedback and understanding. Should you have any further questions or concerns, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Regards Reda ouahid Directeur de la reception / Front office managerBest Western Plus Gatineau-Ottawa131, rue Laurier, Gatineau (Québec) J8X 3W3
by A verified traveler
Posted 18 Apr 2024
Was fine. Bedding slightly old and rough but ok. Not what I expected for Best Western
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Guest Services, Hotel Management
Dear Jessica, Thank you for the feedback, we equally enjoyed having you as our guest
