Ratings based on 1,100 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 31 Oct 2024
Convenient but it shows some wear.
3 out of 5
by A verified traveler

Posted 28 Oct 2024
Average hotel near airport. Small rooms a little older. I stay here night before my flight would not recommend staying here more than a night. Has a airport shuttle which is convenient also close to a subway station. Overall average.
Comment from Hotel Management
29 Oct 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo.We would also like to thank you again for taking the time to give us your feedback.We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted 28 Oct 2024
Hotel staff is excellent
Comment from Hotel Management
29 Oct 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo.We would also like to thank you again for taking the time to give us your feedback.We would be happy if we could relieve your fatigue even a little.We look forward to welcoming you again.
3 out of 5
by A verified traveler

Posted 26 Oct 2024
When I finished check-in and went to the room, the key did not work, so I had to return to the reception. There was some body odour from the previous users in the room, and I did not feel comfortable. The staff were accommodating, and it was a good point.
Comment from Hotel Management
27 Oct 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel.We apologize for any inconvenience or discomfort you may have experienced.We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you back to our hotel again.
4 out of 5
by A verified traveler from cedarville

Posted 26 Oct 2024
Very pleasant stay.
Comment from Hotel Management
27 Oct 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you back to our hotel again.
5 out of 5
by A verified traveler

Posted 25 Oct 2024
Staff is awesome
Comment from Hotel Management
26 Oct 2024 by Hotel JAL City Haneda Tokyo, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
5 out of 5
by A verified traveler

Posted 25 Oct 2024
Prices in Restaurant. 1/2 cup of coffee $6.00
Comment from Hotel Management
26 Oct 2024 by Hotel JAL City Haneda Tokyo, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
5 out of 5
by A verified traveler from Signal Hill

Posted 23 Oct 2024
Made free upgrade to top floor
Comment from Hotel Management
23 Oct 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted 21 Oct 2024
Very friendly yet professional service. The room was clean and it may be a little small (16m2) for some people, but it was ok for me to stay a night before my flight. 流石のしっかりとしたサービス、お部屋も綺麗で長旅前気持ちよく過ごせました。また使います。
Comment from Hotel Management
21 Oct 2024 by ホテルJALシティ羽田 東京 フロント, Hotel Management
この度はホテルJALシティ羽田 東京にご宿泊いただき、誠にありがとうございます。 また、貴重なお時間を頂きまして口コミ投稿へご協力いただき、重ねて御礼申し上げます。この度のご滞在がご希望に添えましたようで、大変嬉しく存じます。 今後もご満足いただけるようサービスの改善、向上に努めてまいりますので、また羽田周辺へお越しの際はぜひ当ホテルをご利用いただければ幸いでございます。お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。
5 out of 5
by A verified traveler from fajardo

Posted 19 Oct 2024
Excelente hotel traslado al aeropuerto. Desayuno y estación del tren cerca.
Comment from Hotel Management
21 Oct 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you back to our hotel again.