Ratings based on 492 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
We had a lovely overnight stay at The Lion Quays resort, my husband was able to check in to our room early, whilst my cousin and I went on a very nice spa day in the separate facility on site.
The hotel site is showing some signs of wear and tear, the carpets are tired and worn in places, the decking on the moorings is a bit rotten but it looks as though they’re starting to replace it. This however, didn’t really spoil anything for us. Our room had a lovely view of the canal with doors you could open up and take in the fresh air, the proximity to the A5 means there is some road noise almost all the time, but this didn’t bother us.
Overall the room was well appointed and clean, though we couldn’t figure out how to get the tv to work other than as a radio and it would’ve been helpful to have had more than one USB socket, as we both forgot our charger plugs. Large comfy bed, no complaints there.
We had booked B&B, and the breakfast buffet in the adjacent restaurant was excellent. Everything you’d generally want in a good British buffet, including decent coffee.
The proximity to the Llangollen canal meant we could get straight onto the tow path and enjoyed a lovely walk up to Chirk and back. Well worth it to view the aqueduct and viaduct. You can go further through the tunnel and there’s lots to explore. We’d go back. It’s a nice, convenient place to stay. The spa facilities are also excellent and they use Elemis products which is always a bonus from my point of view.
by A verified traveler
Posted 3 Jun 2024
I found the property convenient for an event I was attending. It offered good parking with good amenities and facilities. However, I was disappointed with the cleanliness, the speed of service, and the lack of dinner options.
by A verified traveler
Posted 2 Jun 2024
The hotel needs updating . It’s very tired an quite scruffy in parts. The carpet was threadbare in the hallway, there were stains on the furniture in the bar area. The headboard in our room was damaged. The outside area had half completed decking that was quite dangerous. Our room was advertised as a courtyard room. The door didn’t open and the view from it was an overgrown garden
by A verified traveler
Posted 31 May 2024
The Country Club pool and jacuzzi.
by A verified traveler
Posted 21 May 2024
Safe and convenient all round. Slight irritation with table service with waiters clearing too much too soon and reaching across one's face to do so.
by A verified traveler
Posted 13 May 2024
Very friendly staff at the reception at Check-In. The rooms were nice and clean. The hotel was set in lovely surroundings, and the swimming pool & spa were excellent. Dining at the Waterside restaurant was excellent. The only thing that let the room down was the extractor fan was not working in the bathroom.
by A verified traveler
Posted 9 May 2024
Great pool and sauna area.
by A verified traveler
Posted 8 May 2024
The hotel was clean , staff was pleasant and helpful , defo would recommend it . The spa was absolutely well worth it
by A verified traveler
Posted 7 May 2024
Good experience all round had a great weekend
by A verified traveler
Posted 30 Apr 2024
My wife and I were almost killed by a driver directly in front of the entrance after a function by a driver in a red 5 door car. He missed my wife ( on her birthday ) by perhaps 9”.. I reported this immediately to hotel reception staff and the uncaring awful fiasco that followed was incredible ..to call their response useless would be kind .. we are shocked. A person came knocking on our door spouting utter nonsense… he did actually nothing at all and the dangerous driver got away with almost killing us absolutely free … following morning the woman who was apparently managing tye breakfast area was rude , dismissive, obnoxious and unfriendly. Where we were directed to sit was dirty and unkempt … we stay in a lot of hotels worldwide , and this place took the award for one of the worst experiences. Note , I left my phone number with the individual knocking our door late at night re nearly being run over in their car park .. 3 days ago , no call back .. says it all .. shocking …
