Ratings based on 628 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Staff are friendly and helpful. Clean rooms, comfortable bed.
by A verified traveler from Syracuse
Posted 27 May 2024
Staff was very friendly. But things were a-miss.. as i guess their washer broke, so we could not get 4 towels for our double room. That some rooms couldn't even be turned over as there wasnt any clean linens to do so. Hopefully they problem solved this from happening in the future. With all that, we will be back, ad it is a great location to our needs.
by A verified traveler
Posted 21 May 2024
The room had issues that the very nice clerk tried to resolve and couldn't. TV remotes didn’t work despite new batteries. Room phone was dead and we were told that had been true for the last 20 days. The clerk said she would tell the manager and she would take care of it, but at checking the manager said she couldn't "do anything" for us because we booked through Expedia. Also, the pool is located in the hotel next door, not what we expected. Oh, and the toilet ran continuously. My husband tried to fix it but couldn't.
by A verified traveler
Posted 15 May 2024
Great. Close to the college too
Comment from Hotel Management
16 May 2024 by Kaitlyn, Hotel Management
Hello Richard, Thank you for taking the time to leave us a wonderful review. The team at the Clarion Hotel and Suites Riverfront are pleased to know that you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible.We hope for an opportunity in the future to host you once again!
by A verified traveler
Posted 15 May 2024
we had a little get together and used hotel as a home base gs steamers was very accommodating to a party of 15 veterans
Comment from Hotel Management
15 May 2024 by Kaitlyn, Hotel Management
Hello Thomas, Your compliments on our Staffs service is greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay.
by A verified traveler
Posted 12 May 2024
Great location from Bridge street and SUNY Oswego. Staff was very friendly, hotel was clean
Comment from Hotel Management
13 May 2024 by Kaitlyn, Hotel Management
Dear Kristin, Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay while you are visiting Oswego!
by A verified traveler
Posted 12 May 2024
Eveeuthibg was fine. Only issue was some hair found on the bed sheet that wasnt there when i left the room before housekeeping came in.
Comment from Hotel Management
13 May 2024 by Kaitlyn, Hotel Management
Dear Kelvin, Thank you for taking the time to leave us a review about your most recent stay at the Clarion Hotel and Suites Riverfront. We sincerely apologize for the cleanliness issue you had experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention.
by A verified traveler
Posted 10 May 2024
We stay in the same hotel every year for our fishing trip. Its located close to everything and has a great restaurant called Steamers onsite
Comment from Hotel Management
10 May 2024 by Kaitlyn, Hotel Management
Dear Brittany,Thank you so much for your kind words! Your support means the world to us. We appreciate your continued loyalty to the Clarion, and we’re thankful to have instilled trust throughout your stays. We look forward to your next fishing trip in Oswego!
by A verified traveler
Posted 9 May 2024
Very quiet and a lovely view from my room
Comment from Hotel Management
10 May 2024 by Kaitlyn, Hotel Management
Hello Lisa, the team here at the Clarion Hotel and Suites is happy to see that you had a wonderful experience enjoying the views of Oswego. We hope you were able to catch an early morning sunrise, or simply relax and take in the sights that Oswego has to offer over the Great Lake Ontario. Thank you for sharing.
by A verified traveler from Stony Point
Posted 5 May 2024
I’ve stayed at Clarion Oswego before; always enjoyed my stay there . My dog had to come this trip; surprised the “pet friendly” room was carpeted”. Just an overall “ick” feeling. Requested a room change when I first arrived because room was not clean. Hallways dirty and smelled of smoke. I know staffing is difficult these days, but I pay $200.00 /night to stay there. Also, keys continually had to be reset due to “computer problem” Hoping they improve; great location.
Comment from Hotel Management
6 May 2024 by Kaitlyn, Hotel Management
Hello Donna, Thank you for taking the time to provide us with feedback about your prior stay, we appreciate you bringing this issue to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. Please accept my sincere apology as I can understand your frustration. Our goal is to provide the best possible guest experience, and I’m sorry we fell short in this instance. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.
