Ratings based on 661 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2023 on Hotels
It was a very nice experience to stop over here on our way from Sweden to London. They have really made an effort to make it nice: the rooms are fun, the service very nice and the kids loved the pool! We will be back
by A verified traveler
Posted 18 Dec 2022
by A verified traveler
Posted 21 Aug 2022 on Hotels
Comment from Hotel Management
22 Aug 2022 by Dominic Stern, Hotel Management
Vielen Dank für das tolle Feedback !
by A verified traveler
Posted 12 Aug 2022 on Hotels
Comment from Hotel Management
17 Aug 2022 by Dominic Stern , Hotel Management
Vielen Dank für die positive Bewertung !
by A verified traveler
Room review: OK-
Posted 25 Jun 2022 on HotelsFunny rooms, arrived at night so did not really check out rest of the hotel. No A/C or fridge was disappointing.
Comment from Hotel Management
14 Jul 2022 by Dominic Stern, Hotel Management
Many thanks for your feedback ! Next time please send us a email, that you need A/C, because not every room has A/C.
by A verified traveler
Posted 8 May 2022
We scored that Casino Room. There were 6 of us and 8 beds layed out like a bunk room, it was hilarious. Big illuminated Casino sign on the wall, we all got a laugh. Have stayed here before and do like it, a bit quirky.
Comment from Hotel Management
9 May 2022 by Dominic Stern, Hotel Management
Many thanks for your positive feedback !
by A verified traveler
Posted 17 Jul 2021
Comment from Hotel Management
5 Aug 2021 by Dominic Stern , Hotel Management
Vielen Dank für die positive Bewertung !
by A verified traveler
Posted 18 Jun 2021 on Hotels
Comment from Hotel Management
22 Jun 2021 by Dominic Stern, Hotel Management
Vielen Dank für die Bewertung. Schade, dass wir Sie nicht zufrieden stellen konnten.
by A verified traveler
Very average hotel. I wouldn't stay again.
Posted 27 Jul 2020 on HotelsI expected a lot more here. No fridge, no safe, no air con. Only a screen on one window so couldn't open the other and when kids are outside playing they can see straight in your room if you are on the ground floor. No curtains so to close up at night you have to close the wooden shutters which made it so hot. The floor was not very clean and when I tried to put my bags in the corner found cob webs in most. The pool is big but freezing and has a weird slope to it so for kids that can't swim, there is no safe child area. My daughter hated the pool as she kept sliding down and needed one of us to hold her up so we were only in a very short time and since we came for the pool, felt a complete waste. The hotel is in the middle of nowhere so you basically have to eat there but it was 25 euros for a steak that was overcooked and only came with a tiny salad and a few chips. I ordered the only vegetarian dinner and the pasta was so under done but since it was the only veg option, didn't bother to send it back.
All of the above didn't annoy me as much as check in though. My child has autism and whilst I appreciate the rule about masks, every other hotel we were in said it wasn't an issue in the communal areas. Instead here the receptionist insisted my daughter had to wear it and then told us she had to call the police to check there is an exception for autism. My daughter went outside and then kept continually asking if she was going to be arrested.
Comment from Hotel Management
31 Jul 2020 by Dominic Stern, Hotel Management
Dear Lisa,
we are not happy because you were not happy. We are sorry that you did not get what you expected. We are most sorry for wearing your child's mask. The receptionist should have reacted differently here, and especially not so that your child is scared. Please contact me directly when making a future booking. I will personally take care that we meet your wishes and needs in the best possible way.
Greetings from Beverland
Dominic Stern
sales Manager
by A verified traveler from Auckland
Posted 14 Oct 2019
Outstanding hotel! Great staff, comfortable room, excellent restaurant. Our kids found a little frog swimming in the pool! What a fabulous place, we will be back here for sure
Comment from Hotel Management
16 Oct 2019 by Beverland, Hotel Management
Thanks for your positive Feedback. We are looking forward to seeing you again.
