Ratings based on 998 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Everything was great!
Comment from Hotel Management
1 May 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Catherine, Thank you for your 5 out of 5 review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back sometime soon.
by A verified traveler
Posted 1 May 2024
so beautiful!! overlooking the lake!! wonderful spot!
Comment from Hotel Management
1 May 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Audra, Thank you for your 5 out of 5 review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back sometime soon.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Dirk, Thank you for your 5 out of 5 Rating on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back again sometime soon.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Connie, Thank you for your 5 out of 5 review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back sometime soon.
by A verified traveler from Kelowna
Posted 27 Apr 2024
Comfy room , bathroom shower wasn’t clean, other than that I would stay again
Comment from Hotel Management
29 Apr 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Thank you Debbie for taking the time to write a review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We are sorry to learn that your shower wasn't cleaned to your expectation. We do look forward to welcoming you back to the South Okanagan, Osoyoos and Spirit Ridge sometime soon,
by A verified traveler
Posted 24 Apr 2024
I loved this property. I did not like the horse stable at the base of the property- it’s clear the horses are not cared for many had open sores, wounds and overcrowding. Was surprised the hotel was affiliated. Otherwise wonderful experience.
Comment from Hotel Management
25 Apr 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Krista, Thank you for your recent review on your stay at Spirit Ridge, Unbound Collection by Hyatt. We appreciate and have shared your comments about the stables located on Rancher Road in the way up to the resort. These stables ARE NOT affiliated with our operation. The stables are run completely separate from the resort and not on resort property. We do hope to have the opportunity to welcome you back sometime soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Allen, Thank you for your recent review posted on Expedia. We strive to meet is not exceed the expectations of our guests. Please let us know if there is anything we could have done to receive a 5 out of 5 review. We look forward to welcoming you back sometime soon.
by A verified traveler
Posted 14 Apr 2024
We love this hotel, we try to go every year for our anniversary. Has the feeling your far away, but really just an hour drive from home.
It’s unfortunate that they have allowed hockey teams to stay there. The hotel is over run with kids everywhere, up until all hours of the night.
We love this hotel, the staff are great and it’s super clean. Unfortunately this time around it was not relaxing and we had to call the front desk many times to deal with the kids. Some even tried to come in our suite while we were relaxing at 8 am on the morning!
We traveled with our own kids, and the staff even complimented my kids on how well behaved they were.
I would definitely go again but would make sure ahead of time there were no hockey teams staying there.
Comment from Hotel Management
15 Apr 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Cassie, Thank you for your feedback on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. The hockey teams that stay with us over 13 weeks from November - April are an important piece of our business. We do everything that we can to try and have them understand the important of appropriate behaviour when staying at the resort. We have extra staff on-hand including additional security. Sadly, not all kids (and adults) behave appropriately event with these additional measures. Please come back and try us out again. Never hesitate to reach out if I can be of service to you.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Leonard, Thank you for your 5 out of 5 review about your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back sometime soon.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
1 May 2024 by Mark Nichols, Director of Sales & Marketing, Hotel Management
Mike, Thank you for your 5 out of 5 review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back sometime soon.
