Ratings based on 346 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Great staff and accommodation.
Comment from Hotel Management
18 Apr 2024 by SureStay Plus Hotel by Bestwestern Shin-Osaka, Hotel Management
Thank you for your staying at our Hotel.Also, thank you very much for your very nice comments.We look forward to your continued support of our hotel.
by A verified traveler
Posted 20 Feb 2024
About a 5 minute walk to the nearest train station. Close to restaurants and convenience stores.
Comment from Hotel Management
23 Feb 2024 by SureStay Plus Hotel by Bestwestern Shin-Osaka, Hotel Management
Thank you for your stay and posting us.We hope you have a wonderfull stay.If you come to Japan again, please use us again.Thank you.
by A verified traveler
Posted 28 Jan 2024
Good
Comment from Hotel Management
28 Jan 2024 by SureStay Plus Hotel by Bestwestern Shin-Osaka, Hotel Management
Thank you for your stay and posting us.We are very happy to receive such a high evaluation.We look forward to seeing you again.
by A verified traveler
Posted 3 Jul 2023
Wifi so slow
Comment from Hotel Management
20 Dec 2023 by SureStay Plus Hotel by Bestwestern Shin-Osaka, Hotel Management
Thank you very much for using our Hotel.Sorry for the late reply.Your opinions will be used for future issues.We look forward to seeing you again.
by A verified traveler
Posted 10 Jun 2023
Bigger bathroom than local hotels.
Comment from Hotel Management
20 Dec 2023 by SureStay Plus Hotel by Bestwestern Shin-Osaka, Hotel Management
Thank you for using our Hotel.We would like to thank you again for your compliments.With the encouragement of the words we received, we will continue to make it a better hotel in the future.
by A verified traveler
Posted 25 May 2023
Service was top-notch, room was cozy, convenient and amazing!
Comment from Hotel Management
20 Dec 2023 by SureStay Plus Hotel by Bestwestern Shin-Osaka, Hotel Management
Thank you very much for your stay and your happy words.Sorry for the late reply.Encouraged by your words, all of our staff will do our best in the future.
by A verified traveler
Posted 21 Sep 2022
The staff (check-in attendan) is very nice, and friendly. He also gave us directions on what to trains to ride going to USJ.
by A verified traveler
Posted 11 Sep 2022 on Orbitz
by A verified traveler
Posted 15 Aug 2022 on Hotels
by A verified traveler
Ok, but wouldn't stay again due to poor A/C
Posted 28 Mar 2022 on HotelsWeak Central A/C, no control over temperature. Desk was too low, unable to get legs under while sitting on the seat. Internet speeds was a bit on the slow side.
Staff were friendly. Rooms very clean, and great water pressure. Bed was comfortable. Window CAN be opened, but there is a sign saying do not open. With the poor central A/C, I found it absolutely necessary to open the window, even in chilly March.
