Ratings based on 268 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 2 May 2024
It was great having access to the onsen facility. Would stay there again.
Conveniently located to the train station.
Dining options within walking distance, and a few options in the hotel aswell.
by A verified traveler
Posted 26 Jun 2023
Large spa. Very busy place but they explained everything well and kids had a good time.
by A verified traveler
Posted 25 Jun 2023
楼下就是步行街小吃购物非常多
by A verified traveler
Posted 23 Jun 2023 on Hotels
A large hotel with free baths. Clean rooms. City tax must be paid at the hotel. From Shin-Imamiya Station, exit in the direction of the tower
by A verified traveler
Posted 14 Jun 2023
I like most are the onsen and spa facilities they. Unfortunately when the I stated at this hotel was under renovations. Also, guests are not allow ware shoes around the building even in the hotel room. The hotel also does not assist clients to call the taxi and the guests need to go out the hotel or on-line to call the taxi, it is very inconvenient for someone can not access the cell phones.
by A verified traveler
Great onsen stay, overall satisfied
Posted 5 Dec 2022 on HotelsGoods things:
1) Magnificent onsens. Very large and comfortable. I managed to try both 4/F European style and 6/F Asian style; both worth the visit.
All the pictures of the onsen you see online - they are reflection of the truth, if reality wasn't even better. They operate overnight (only close for ~2hrs 8-10am.)
2) Most staff were nice. Very limited command of English, yet they would translate with cellphone right away to communicate with you; so overall didn't have too much issues.
Would like to especially acknowledge Ms Tonokai - we had a little problem in the room during the stay (minor stuff), she immediately accompanied me to my room to investigate. This was talking about midnight.
3) Near to subway station; as long as you choose the right exit, elevators etc available on the way so no a problem even if large suitcases.
4) Within 10mins walk to JR and Nankai.
5) Restaurants available till late. Not especially tasty but price was fair.
6) Generous, reception offered to let us use the onsens before check-in time and after check-out.
7) Donki, Daiso, convenient store within a few mins walk.
Some room for improvement:
1) The logistic was a bit clunky for hotel customers as the rules were designed for onsen day visitors - having to take off shoes is annoying; should have a path from hotel building to outside without crossing onsen area. Also the pass to leave hotel is unnecessary, could have just used the key card.
2) Would be nice to provide bottle water
by A verified traveler from Toronto
Posted 10 Jan 2020
Spa was great. The shiatsu massage was excellent. Nothing to eat there for vegetarian people. The meatless was so thin and felt like we were sleeping on the floor with no mattress. The staff was young and unhappy. It cost extra for kids to go on slides in the pool and go to kids playground. Stone spa is extra cost as well.
by A verified traveler
Posted 14 Oct 2019 on Hotels
Overall good place to stay with kids.
Only concern would be the rather strange rules to use the slides - maybe one reason why hardly anybody used them...
