Ratings based on 38 Verified Reviews

4.3 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Jan 2020 on Hotels
I love this hotel, walking distance to Osaka Castle and the mall. Excellent staff, good breakfast too.
Comment from Hotel Management
30 Jan 2020 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!
4 out of 5
by A verified traveler

Convenient location and modern/ sufficient locatio

Posted 21 Dec 2019 on Hotels
They say reception closed between 24 - 6 but someone “sleeps” at the back so ok if flight ✈️ delayed. Modern and new with quirky Japanese accessories. Smallish bed 🛌 though for two people. Good location for Osaka castle Convenient for trail/ public transport travelers (Osaka taxis are hellishly expensive)
Comment from Hotel Management
30 Jan 2020 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.
4 out of 5
by A verified traveler

Posted 8 Dec 2019 on Travelocity
The property was located in a very convenient area with easy access to a shopping mall with many restaurants, the Castle, and a station. For the price, I was amazed to see such a high quality hotel in such a central area! The hotel room was very clean, with the exception of some dusty areas. And it should be noted that my particular room did not have any windows, though there was adequate lighting throughout. I didn't mind the no windows as I enjoy having a nice dark area to sleep in! If I'm back in the area, I will definitely stay again.
Comment from Hotel Management
13 Dec 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Nov 2019 on Hotels
3 out of 5
by A verified traveler

Posted 7 Nov 2019
little far from Metro and train station, room small too
Comment from Hotel Management
18 Nov 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay at our hotel. We are sincerely for causing inconvenience to you due to location and the size of the room. In order to let all of our guests to have a comfortable and yet enjoyable stay with us, we will continuously strive to improve our services. Nevertheless, we are sincerely sorry for not meeting up to your expectations. However, we hope that you will consider choosing to stay with us. Last but not least, thank you for leaving us such a valuable review despite your busy schedule.
5 out of 5
by A verified traveler

Posted 8 Oct 2019 on Hotels
Amazing, but location on Google maps doesn't match with the real location
Comment from Hotel Management
22 Nov 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay at our hotel. We are sincerely for causing inconvenience to you as the GPS on Google map does not match with the real location of the hotel.We will revise the location on Google map as soon as possible. In order to let all of our guests to have a comfortable and yet enjoyable stay with us, we will continuously strive to improve our services. Nevertheless, we are sincerely sorry for not meeting up to your expectations. However, we hope that you will consider choosing to stay with us. Last but not least, thank you for leaving us such a valuable review despite your busy schedule.
5 out of 5
by A verified traveler from 東京

Posted 20 Feb 2020
チェックインの時、フロントの方がとても丁寧に大阪城周辺のことを教えてくれました。 また、女性専用のアメニティグッズにパックが入っているなどちょっとした心遣いが嬉しかったです。
Comment from Hotel Management
27 Feb 2020 by OYO Customer Excellence Team, Hotel Management
この度は数ある宿泊施設より当館をお選びいただきありがとうございます。 お客様から頂くお褒めの言葉こそ、我々スタッフの何よりも励みでございます。 今後ともより良い宿泊施設を目指し精進して参りますので、またお近くにお寄りの際は、当施設をご指名頂けると幸いでございます。 またのご利用心よりお待ちしております。
4 out of 5
by A verified traveler

Posted 19 Feb 2020
泊まることだけが目的だったので、とてもリーズナブルで満足でした。ゲストグッズが1人分しかなくスタッフさんに伝えたところ、直ぐに用意して貰えました。大阪城ホールに徒歩で行ける距離で、ホテルそばにコンビニあり。また次回もお願いしたいです。
Comment from Hotel Management
27 Feb 2020 by OYO Customer Excellence Team, Hotel Management
この度は当施設をご利用頂き誠にありがとうございます。 今後もお客様のご期待に沿うことができるよう、またよりお客様に寄り添った御もてなしができますよう、スタッフ一同サービス・設備の向上に励んでまいります。 次回も気持ちよくご滞在いただけるよう、心を込めてお出迎えいたしますゆえ、またのご利用をご検討頂けますと幸いでございます。
4 out of 5
by A verified traveler

Posted 1 Jan 2020
Comment from Hotel Management
1 Feb 2020 by OYO Customer Excellence Team, Hotel Management
この度は当館をご利用頂き誠にありがとうございます。 至らぬ点もあったかとは存じますが、今後ともより良い宿泊施設を目指し精進して参りますので、またお近くにお寄りの際は、当施設をご指名頂けると幸いでございます。 またのご利用心よりお待ちしております。
4 out of 5
by A verified traveler

Posted 1 Jan 2020
シャワーキャップが部屋にもフロントにもなかったように思います。部屋にマガカップがあればよかったです。
Comment from Hotel Management
30 Jan 2020 by OYO Customer Excellence Team, Hotel Management
この度は数ある宿泊施設の中から当館にご宿泊いただきまして、誠にありがとうございます。 また、ご多忙の中ご投稿をお寄せいただき、重ねて御礼申し上げます。 お客様から頂いたお声を基に今後とも更なるサービス・設備の向上に努めて参ります。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。
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