Ratings based on 82 Verified Reviews
4.7 Room cleanliness
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
12 Apr 2024 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Dear guest,Thank you for taking time to write the review for us. We all hope you had a comfortable stay with us and left with good impression. Besides Osaka, MIMARU also has hotels in Tokyo and Kyoto, we will be here welcoming your visit.
by A verified traveler
Posted 10 Apr 2024
We stayed at 3 different Mimaru hotels during out two weeks in Japan. They were all fantastic! This particular property is next to a fire station but the noise wasn't too bad.
Comment from Hotel Management
11 Apr 2024 by Front Desk Team , Hotel Management
Dear guest, We appreciate that you take your time to write this review. It is our greatest pleasure to realize that you were satisfied with our hotels. Your wonderful review of sharing your great time spent in our hotel with your family is an inspiration for our work. We will continue our effort to provide the best service for our guests. We are very much looking forward to your next visit. Best Regards, MIMARU OSAKA SHINSAIBASHI WEST
by A verified traveler
Posted 1 Apr 2024
The staff was bilingual and helpful with our luggage. We had some luggage shipped to the hotel and they brought it to our room. The hotel is convenient and the streets around it felt safe.
Comment from Hotel Management
2 Apr 2024 by MIMARU Osaka Shinsaibashi West, Hotel Management
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. We are very grateful to know that you like the facility, the room and the staff. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future. MIMARU Osaka Shinsaibashi West Front Desk Team
by A verified traveler
Posted 28 Dec 2023
Located near Family Mart and Aeon Supermarket, with entrance to Subway just mins walk away. Highend shopping at Shinsabashi is approximately 10mins walk away, and there are multiple restaurants near the property!
I would also like to comment on the good service and friendlt staff who is always on hand to offer their recommendations and assistance. All you need to do is to ask!
Highly recommended!
Comment from Hotel Management
29 Dec 2023 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Hello, many thanks for your warm words! We are always happy to provide assistance. As you said, all you need is to ask ;) It is a delight that you enjoyed Osaka, and we hope to see you again next time!Kind regards.
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
29 Dec 2023 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Hello, thank you for your review! We hope you had a great time and a safe travel back.Best regards for 2024!
by A verified traveler
Excellent
Posted 8 Dec 2023 on HotelsWonderful stay at Mimaru Osaka. Location is convenient. Staff are wonderful too. They are polite and extremely helpful.
Comment from Hotel Management
8 Dec 2023 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Hello, thank you for enjoying your stay! It was a delight to meet you, and we are happy that we could be of help. We hope you had a safe travel back. See you next time!
by A verified traveler
Posted 6 Dec 2023
Comment from Hotel Management
7 Dec 2023 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Dear guest, many thanks for your feedback. How was your trip to Osaka? We certainly hope it met your expectations and thatyou could made good memories. See you next time!
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
1 Dec 2023 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Dear guest, thank you so much for your review! It was a pleasure having you, and hopefully you enjoyed your trip to Osaka. Cheers!
by A verified traveler
Posted 17 Aug 2023
Love this hotel! The room was very spacious and clean. The staff was very knowledgeable and helpful.
Comment from Hotel Management
18 Aug 2023 by MIMARU Osaka Shinsaibashi West Frontdesk, Hotel Management
Hello, thank you for your review! we are relieved to see that seems you had no issue with picking up your luggage. We are happy to have been of help. Thank you for enjoying your stay here! see you next time ;)
by A verified traveler
Posted 30 Jul 2023
Extremely friendly reception staff, very helpful and speaks excellent English. They made my stay a very enjoyable one.
Comment from Hotel Management
1 Aug 2023 by MIMARU Osaka Shinsaibashi West, Hotel Management
Dear guest, thank yo ufor staying with us! We are delighted that you had a wonderful experience in our hotel, and your thanks have been passed on to both staff members.we are happy that you enjoyed your stay!MIMARU Osaka Shinsaibashi WestFrontdesk
