Ratings based on 122 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
its very nice
by A verified traveler from Chuo
Posted 13 Mar 2024
部屋に埃が多く、空気清浄機の給水口は水垢まみれでフィルターは数週間は掃除していないほどびっしり埃で埋まってました。
by A verified traveler
Disgusting, bad luck
Posted 6 Feb 2024 on HotelsThe room was much smaller than in the photo and the air conditioner was covered in dust. Then there was mold on the shower curtain in the bathroom. These are not the biggest problems, but the night I checked in on January 9th, the older female counter staff at the counter fiercely ordered me that I must pay the reservation in one lump sum. It's like my creditor is bullying me with threats. I can't move my luggage because of the pain from my old back injury, but I will never stay in this hotel again. Although I go back for a month every year. Never I have never seen such an rude counter employee. The female counter employee was like a demon and very vicious. She was older and seemed to be venting her own unhappiness on me. It was so scary. The room was dark. It's like a prison. It's full of bad luck. I lost $60,000 because of this. I regret living here very much. I will never live here again until I die.
by A verified traveler
Disgusting, bad luck
Posted 6 Feb 2024 on HotelsThe room was much smaller than in the photo and the air conditioner was covered in dust. Then there was mold on the shower curtain in the bathroom. These are not the biggest problems, but the night I checked in on January 9th, the older female counter staff at the counter fiercely ordered me that I must pay the reservation in one lump sum. It's like my creditor is bullying me with threats. I can't move my luggage because of the pain from my old back injury, but I will never stay in this hotel again. Although I go back for a month every year. Never I have never seen such an rude counter employee. The female counter employee was like a demon and very vicious. She was older and seemed to be venting her own unhappiness on me. It was so scary. The room was dark. It's like a prison. It's full of bad luck. I lost $60,000 because of this. I regret living here very much. I will never live here again until I die.
by A verified traveler
Disgusting, bad luck….don’t live here.
Posted 6 Feb 2024 on HotelsThe room was much smaller than in the photo and the air conditioner was covered in dust. Then there was mold on the shower curtain in the bathroom. These are not the biggest problems, but the night I checked in on January 9th, the older waitress at the counter fiercely ordered me to pay all my reservations in one lump sum. It's like my creditor is bullying me with threats. I can't move my luggage because of the pain from my old back injury, but I will never stay in this hotel again. Although I go back for a month every year. Never I have never seen such a rude counter employee. The female counter employee was like a demon and very vicious. She was older and seemed to be venting her own unhappiness on me. It was so scary. The room was dark. It's like a prison. It's full of bad luck. I lost $60,000 because of this. I regret living here very much. I will never live here again.
by A verified traveler
Posted 27 Aug 2023
While we understand lots of hotel rooms are small, this was unusually small for 4 people. We could live with that. The real issue was the poor service. They would not accept our luggage delivery and I had to sit on the lobby and wait for the delivery (about an hour). We also had to haul our luggage out as they would not call a service for us. They would only give us one key card and said there would be a 9,000 yen charge if it was not returned upon check out.
A very regrettable experience as we have travelled in Japan and never had such poor service
by A verified traveler
Posted 27 May 2023 on Orbitz
This is a great chain of hotels to stay at for solo or couples for a night or two, excellent value for money, most are easy to find and close to the subway. Rooms are small, but comfortable
by A verified traveler
Posted 3 May 2023
by A verified traveler
Posted 21 Apr 2023
Their customer service was awful. Also they don't let you leave your bags before check in and checkout. I would never go back again.
by A verified traveler from Singapore
Posted 16 Apr 2023
Room is small with little amount of ventilation. Staff service at counter is only available from 2pm onwards. Nearest train service is 5-10mins away depending on your walking speed. Cafe at the hotel is closed down so get your food from 7-11 or family mart instead.
