Ratings based on 437 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
The 24 hours front desk is helpful with weighing our luggage and the luggage forwarding service. The free soba, tea and water during 9-11pm was a nice touch, though I wished the soba station opened until 11:30pm haha. Free ice bars by the vending machines! It's about 7 minutes walk to Shin-Osaka station, so it's quite convenient for Shinkansen, as well as getting to Umeda and Namba. There is a couple restaurants and a Lawson within 3 minutes walk.
The building itself is nicely furnished, the room and bed is comfortable and the washroom is clean. Though the room is very tight and small for a 3 people room. It was not possible for all of us to open our luggage at the same time; the space by the door is the only area that's big enough to have one large luggage open, so we had to take turn packing. It's something for people with multiple large luggage to be mindful of. The shower, toilet and sink are all in the same bathroom so we do need to take turns using it (some of the hotels we stayed at had separate shower and toilet/sink). There is a public bath area on the 2nd floor with a washroom stall, so for people who don't mind the public bath, it is an option.
There are unfortunately ONLY two washing machines combined with dryers, and the closest laundromat is 10 min walk, so it's very inconvenient especially when other users don't remove their clothing right after drying. The dryer is also very slow to dry. I don't recommend staying here if you need to do laundry.
Comment from Hotel Management
30 Mar 2024 by Onishi, Hotel Management
Thank you very much for staying at hotel androoms Shin-Osaka.Thank you very much for your compliments on our soba noodles and ice cream.Did Japanese soba suit your taste?I would be happy if you enjoyed it.We apologize for any inconvenience caused by the smallness of your room and bathroom.The standard triple room we stayed in this time is 18 and has a unit bath.There is also a room called Deluxe Twin Room. (Can accommodate up to 5 people)The deluxe twin room is 37 and has a separate toilet and bathroom, so you will be able to stay comfortably.Please consider a deluxe twin room the next time you stay with us.Thank you for taking the time out of your busy schedule to post.We look forward to seeing you again.hotel androoms Shin-OsakaOnishi
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
1 Apr 2024 by hotel androoms Shin-Osaka, Hotel Management
Thank you for staying at hotel androoms Shin-Osaka.We are happy to receive high evaluation.Thank you for taking the time out of your busy schedule to post.We look forward to seeing you again.
by A verified traveler
Posted 21 Feb 2024
We picked this hotel because it was a 10 min walk from the train station. The hotel was very clean and staff were friendly even though they spoke little English. We payed a little extra to have the Japanese breakfast each morning which was convenient prior to starting our travels each day. The only thing I wish the breakfast had was fruit. The rooms were a little small but didn’t matter since we were only in the room to sleep. I enjoyed the extra towels each day the hotel provided. Overall, I recommend this hotel.
Comment from Hotel Management
22 Feb 2024 by hotel androoms Shin-Osaka Toyama, Hotel Management
Thank you for choosing hotel androoms Shin-Osaka on this trip.We hope you enjoyed your stay.We are very happy to receive your high evaluation.Thank you for taking the time out of your busy schedule to post.We look forward to seeing you again.
by A verified traveler
Posted 5 Jan 2024
The breakfast buffet was superb although it was a long wait on one of the days for a table. The staff were very polite and nice but communication was a bit difficult as their English was not good and we couldn’t speak Japanese. Onsen was great. Location was ok, 15 mins walk to the Shin Osaka station. I love the aesthetics of this chain of hotels. Kudos to the designers. Will recommend and will be back. Well done
Comment from Hotel Management
11 Jan 2024 by Maya, Hotel Management
Thank you for staying with us during your journey in Japan. We apologize for making you inconvenient regarding as our English communication. We will try hard to improve our language abilitiy. We are looking forward to seeing you again near in the future. Best,
by A verified traveler
Posted 30 Dec 2023
Good Hotel. Fairly Close to a main train station that has JR lines and can take you around the city. about 30-40 minutes from all the nightlife areas.
Food at the hotel is great! Breakfast buffet is delicious and they have free soba from 9pm - 11pm. They also have a nice public bath on the 2nd floor.
Room was small but that was to be expected in Japan. other dining options are limited but there is a delicious ramen place on the same street that is quite popular.
Overall I would recommend.
Comment from Hotel Management
30 Dec 2023 by hotel androoms Shin-Osaka Sato, Hotel Management
Thank you for staying at hotel androoms Shin-Osaka.We hope you enjoyed your stay. We are happy to receive many compliments.At the breakfast buffet, you can enjoy Japanese cuisine made with carefully selected soup stock.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
20 Jan 2024 by ホテル・アンドルームス新大阪 佐藤, Hotel Management
この度はホテル・アンドルームス新大阪をご利用いただき誠にありがとうございます。ご滞在中はお寛ぎ頂けましたでしょうか。今後もお客様にご満足頂けるサービスを提供できるよう努めて参ります。お忙しい中ご投稿頂きありがとうございます。またのご来館心よりお待ちしております。
by A verified traveler from Calgary
Posted 15 Dec 2023
Best Value out of all the Hotels I booked for the Trips in 4 different city. Loved the Bed, Baths and Breakfast.
Comment from Hotel Management
16 Dec 2023 by Hotel Androoms Shin-osaka, Hotel Management
Thank you for staying at hotel androoms Shin-Osaka.We hope you enjoyed your stay.Thank you for your compliments regarding the room, public bath, and breakfast.Thank you for taking the time out of your busy schedule to post.We look forward to seeing you again.
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by ホテル・アンドルームス新大阪, Hotel Management
この度はホテルアンドルームス新大阪にご宿泊いただき誠にありがとうございました。滞在中はごゆっくりお過ごし頂けましたでしょうか。またのご利用をお待ちしております。
by A verified traveler
Posted 13 Oct 2023
Lovely bedding, very convenient walking distance to Shin-Osaka Station, modern and clean. A very nice overnight stay.
Comment from Hotel Management
21 Oct 2023 by hotel androoms Shin-Osaka, Hotel Management
Thank you for using hotel androoms Shin-Osaka.We hope you enjoyed your stay.We are very happy to receive your compliments.Thank you for taking time out of your busy schedule to post.We look forward to seeing you again.
by A verified traveler from San Jose
Posted 30 Jun 2023
Nice design
Comment from Hotel Management
10 Jul 2023 by hotel androoms Shin-Osaka, Hotel Management
Thank you for staying hotel androoms Shin-Osaka.We are very happy to receive a high score review.We look forward to seeing you again.
