Ratings based on 376 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
The hotel and room were very clean. The staff of the hotel were especially kind and accommodating. They anticipated the needs of their guests and made the visit to Osaka as seamless as possible. Would highly recommend.
Comment from Hotel Management
17 Apr 2024 by Hotel 88 Shinsaibashi, Hotel Management
Dear Payal,Thank you so much for taking the time to leave your feedback.We appreciate the kind words towards the staff.Your comment concerning our staff is also very much appreciated.Direct feedback from our valued guests, like yours, encourage and inspire us to aim even higher for the better service.We really hope you enjoyed your stay in Osaka and hope you managed to do everything you wanted to.Again, our sincere thanks for the comment you gave us.If you decide to visit Osaka in the near future, do consider staying with us again! Yours Sincerely,Hotel 88 ShinsaibashiNaoya Kojo
by A verified traveler
Posted 2 Apr 2024
The hotel was 10 minutes walk away from Osaka Namba station, and provided shuttle service that dropped us off at Nankai station during our stay. It was also a short walk away from Dotonbori. The area itself was quiet at night.
Comment from Hotel Management
3 Apr 2024 by Hotel 88 Shinsaibashi, Hotel Management
Dear Ting,Thanks so much for sharing your experience with us.We're happy that you found the hotel's location useful.It was our pleasure taking you to the station.We hope you enjoyed your time in Osaka and the area surrounding the hotel.If you decide to visit Osaka in the near future, do consider staying with us again! Yours Sincerely,Hotel 88 ShinsaibashiNaoya Kojo
by A verified traveler
Posted 29 Mar 2024
The staff was absolutely amazing. Excellent service. Totally accommodating and helped us drive to shin osaka station. Clean rooms. Next to famous shopping street Dontuburi
Comment from Hotel Management
2 Apr 2024 by Hotel 88 Shinsaibashi, Hotel Management
Dear Laurence.Thanks so much for sharing your experience with us.We appreciate the kind words towards the staff.Your comment concerning our staff is also very much appreciated.It was our pleasure taking you to the train station to help you to get to your next destination.We hope you enjoyed Osaka and Japan in general.If you decide to visit Osaka in the near future, do consider staying with us again! Yours Sincerely,Hotel 88 ShinsaibashiNaoya Kojo
by A verified traveler
Posted 17 Mar 2024
Fantastic friendly staff. Sizeable rooms. Close to shopping and food. Highly recommend!!!
Comment from Hotel Management
20 Mar 2024 by Hotel 88 Shinsaibashi Xu, Hotel Management
Thank you so much your staying with us. We are glad that you like our hotel. We hope you enjoyed your time in Osaka and the area surrounding the hotel. If you decide to visit Osaka in the near future, do consider staying with us again!
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
18 Dec 2023 by Hotel88Shinsaibashi, Hotel Management
Dear Vivian,Thank you so much for taking the time to leave us a 5 star rating. We greatly appreciate it!
by A verified traveler
Extraordinary service
Posted 15 Oct 2023 on HotelsClean hotel and professional staff. We were cutting close to making the shuttle to the airport and the staff acted quickly and helped us with the luggage all the way to the shuttle stop.
Comment from Hotel Management
15 Oct 2023 by Hotel88Shinsaibashi, Hotel Management
Dear Winnie,Thanks so much for sharing your experience with us.We appreciate the kind words towards the staff.It was our pleasure taking you to the station.We hope you enjoyed Osaka and Japan in general.If you decide to visit Osaka in the near future, do consider staying with us again! Yours sincerely,Hotel 88 ShinsaibashiNaoya Kojo
by A verified traveler
Posted 4 Oct 2023
Everything was great
Comment from Hotel Management
5 Oct 2023 by Hotel88Shinsaibashi Xu, Hotel Management
Thank you very much your stay. We are honored that you like our hotel. We hope that we will have the opportunity to meet you next time you come to Osaka.
by A verified traveler
Posted 22 Sep 2023 on Hotels
Hotel was in a great location and staff was extremely friendly and helpful. Room was definitely one of the biggest I've ever stayed in while traveling in Japan and comfortable. Massage chairs were great in the lobby. Only down side was the dryer not drying that well even with a small load of clothes in there, so be prepared to dry the same load a few times.
Comment from Hotel Management
28 Sep 2023 by Hotel88Shinsaibashi, Hotel Management
Dear May,Thank you so much for taking the time to leave your feedback.We're happy that you found the room to be of an adequate size.We apologize for the inconvenience caused by the dryer.We will work with the washing machine manufacturer to solve this problem.We really hope you enjoyed your stay in Osaka and hope you managed to do everything you wanted to.If you decide to visit Osaka in the near future, do consider staying with us again! Yours sincerely,Naoya KojoHotel88Shinsaibashi
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by Hotel 88 Shinsaibashi, Hotel Management
Dear Ruth,Thank you for your feedback.We hope you enjoyed Osaka and Japan in general.If you decide to visit Osaka in the near future, do consider staying with us again! Yours Sincerely,Hotel 88 ShinsaibashiNaoya Kojo
by A verified traveler
Trip and fail.
Posted 22 Jun 2023 on HotelsOur room layout had multiple small level changes that made no reasonable sense. The flooring was all one continuous vinyl. This created tripping and stumbling hazards any time we moved around. If you book, watch your step!
Comment from Hotel Management
24 Jun 2023 by HOTEL88SHINSAIBASHI, Hotel Management
Dear Mark,Thank you for your feedback.We sincerely apologize for the inconvenience caused by the level difference in our room.As you pointed out, there are several steps in the guest room.In order to solve these problems, we are considering them internally, but due to the structural problems of the building, we have not been able to reach a resolution.Nevertheless, we will continue to strive to solve the problem.Thank you for bringing this feedback to the attention of future guests.Yours sincerely,HOTEL88SHINSAIBASHINaoya Kojo
