Ratings based on 315 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Large spacious room and restroom, which is hard to find in Japan!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Front Desk YANG, Hotel Management
Thank you for staying with us.We look forward to seeing you again.Have a nice day.
by A verified traveler
Posted 25 Apr 2024
The bathroom was spacious and staff very friendly. It was a great location next to convenient places.
Comment from Hotel Management
27 Apr 2024 by Front Desk, Hotel Management
Thank you for staying at Hotel Gracery Osaka Namba. We are delighted to hear that you enjoyed your stay with us.We sincerely appreciate you taking the time to share with us your experience and we hope to see you again in the near future. Thank you and have a great day.Front desk YANG
by A verified traveler
Posted 24 Apr 2024
We need to go to lobby to get the normal stuff
Comment from Hotel Management
27 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us and sharing your feedback with us.Your feedback helps us continue to improve and provide the best possible service to customers.Have a nice day.Front Desk YANG
by A verified traveler
Posted 24 Apr 2024
Loved our stay, staff was friendly and very helpful.
Comment from Hotel Management
24 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us.We are delighted to know that you were satisfied with our service. We look forward to welcoming you back in the future.Thank you again for your feedback and have a nice day.Front Desk YANG
by A verified traveler
Posted 24 Apr 2024
My favorite hotel that we stayed in Japan. The staff are very friendly and welcoming. The breakfast buffet is awesome. The room is very nice, comfy bed and pillows. We get fresh pajamas, slippers and towel set everyday. I love the bathroom and toilet seat. Walking distance to Dotonbori and subway stations. I will definitely stay here again on our next visit to Osaka.
Comment from Hotel Management
24 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us and taking your time to share your experience with us.We're honored to be your favorite hotel in Japan.It's wonderful to hear that you enjoyed our hotel. We look forward to welcoming you back on your next visit to Osaka!Front Desk YANG
by A verified traveler
Posted 16 Apr 2024
The property is in a good location and the staff are super helpful and friendly. The only issue I had with the property was the floor in the bathroom. It seemed to be laid with some sort of fabric which the cleaners used bleach and chemicals to clean. This left stains that were not pleasing to the eye and I had to request to change to another room because it left me feeling uneasy about the cleanliness of the property even though overall the property itself seemed clean. I suggest management review the materials of the flooring and change it to something more appealing and user friendly.
Comment from Hotel Management
19 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us and sharing your experience with us. We're glad you found our location convenient and our staff helpful and friendly. However, we apologize for the stain in the bathroom that makes you uncomfortable. We will take your suggestion into consideration as we continually strive to improve our facilities. Thank you again for your feedback and hope you have a nice day.Front Desk YANG
by A verified traveler
Posted 14 Apr 2024
The hotel is in a convenient location.
Comment from Hotel Management
16 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us. We look forward to seeing you again in the future.Front Desk YANG
by A verified traveler
Posted 11 Apr 2024
Room was a little bit small but the staff and area were amazing !
Comment from Hotel Management
13 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us.We are so delighted that you were satisfied with our hotel. We look forward to welcoming you again in the future.Thank you again and have a nice day.Front Desk YANG
by A verified traveler
Posted 10 Apr 2024
Loved the stay!
Comment from Hotel Management
13 Apr 2024 by Front Desk, Hotel Management
Thank you for staying with us.We are so delighted that you were satisfied with our hotel. We look forward to welcoming you again in the future.Thank you again and have a nice day.Front Desk YANG
