Ratings based on 311 Verified Reviews

4.2 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Nov 2023
5 out of 5
by A verified traveler

Posted 7 Sep 2023
Good for families with kids
4 out of 5
by A verified traveler

Posted 28 Jan 2023
Good Onsen.
4 out of 5
by A verified traveler

Posted 18 Jul 2019 on Hotels
I take a water thermometer when I travel to onsens The water temperatures in both the mens and women's baths were inconsistent, and were never as hot as I have experienced at other facilities. No complaints, just nothing extraordinary. Very convenient to Umeda Station.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Apr 2019 on Orbitz
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jan 2019 on Hotels
1 out of 5
by A verified traveler

HOTEL IN HELL....

Posted 2 Jan 2019 on Hotels
Very Dirty Hotel. Dusty from ceiling lights to old and not well maintained equipment. The hotel is right, it is hotel in HELL. Not recommended. The services is really bad from reception from checkin and checkout.
5 out of 5
by A verified traveler

Perfect place to unwind

Posted 22 Dec 2018 on Hotels
Our stay here was absolutely delightful. Check-in was simple even with the staff's limited English. Our room itself was clean, comfortable and ready by the time we got there. We didn't opt for their dinner but their breakfast spread was plenty and delicious. Service staff were kind and helpful. If you choose to use their free shuttle bus service, remember to call the hotel first to make a booking as attendance will be taken.
4 out of 5
by A verified traveler

Posted 17 Dec 2018 on Hotels
Very nice onsen (public indoor, public outdoor and private room bath. Kaiseki dinner could have bern better. It was very rushed and dishes were quite average. Very friendlt staff who greeted us at door.
5 out of 5
by A verified traveler

Beyond excellent service!

Posted 4 Nov 2018 on Hotels
I can't recommend this hotel enough! Great views, comfortable and clean rooms, you can really get a feel of Japanese style hospitality here. The service was beyond compare, being shown the room and poured tea upon check in as well as private dining areas in a wonderful restaurant. I had a wonderful experience start to finish and the shuttle to and from the hotel from the nearest station is the best complimentary service they offer. I'd love to stay again!
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