Ratings based on 338 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2023
Comment from Hotel Management
17 Jul 2023 by Dotonbori Crystal Hotel, Hotel Management
Thank you for giving us a feedback, we are happy to see you are satisfied with our hotel and service. Hope to see you again next time :)
by A verified traveler
Posted 23 Jun 2023
We liked the spacious room which is unusual for hotels in Japan, The staff were very helpful during our 16 night stay in Osaka, especially when we don't speak Japanese. They even arranged for our luggage to be transferred to Tokyo.
As for location, the hotel is 2 little blocks from the main Dotonbori food/shopping area. That is, you are just a few minutes walk from all the action/noise. Such an enjoyable stay. Thank you Doutonbori Crystal Hotel and the staff.
Comment from Hotel Management
24 Jun 2023 by Doutonbori crystal hotel, Hotel Management
Thank you very much for using our hotel this time. We are happy that you are satisfied with your stay. We will continue to strive to improve our services, aiming to be a better hotel with the encouragement of our customers' voices. Thank you very much for your valuable opinion during your busy schedule. We are looking forward to seeing you again.
by A verified traveler
Posted 7 Jun 2023
The staff was very accommodating and kind. It would be nice if they had a actual king bed since that was what I reserved for. The bed was 2 small bed pushed together so it was uncomfortable sleeping in the cracks of the bed.
Comment from Hotel Management
8 Jun 2023 by Thank you for using our hotel this time., Hotel Management
Thank you for using our hotel this time. We apologize for the inconvenience caused regarding the lack of bed size. We take customer feedback seriously and will continue to strive to improve our services, aiming to be a better hotel. Thank you for your valuable opinion during your busy schedule.
by A verified traveler from Singapore
Posted 22 May 2023
Comment from Hotel Management
23 May 2023 by Doutonbori Crystal Hotel, Hotel Management
Thank you for choosing our hotel for your stay in Osaka. We hope you have a wonderfull visit while staying with us. Hope to see you again next time! Dotonbori Crystal Hotel
by A verified traveler
Posted 1 Apr 2023
This property looks okay from the listing on Expedia -- however, it is located in a DODGY area of Osaka. We were in Osaka for 3 days, and the first two days made us think... um is Osaka an unsafe area of Japan?? Then we went to Shinsaibashi (only 10mins away) and it was SO much better.
Dotonburi is nice, but it is so accessible so I wouldn't recommend staying 'close' to the area. Also, the staff are a bit clueless and not very good at English or communication. Overall, a terrible experience and we won't be back.
Comment from Hotel Management
2 May 2024 by Doutonbori Crystal Hotel, Hotel Management
Dear Guest,Thank you for the feedback.First of all, we would like to apologise for the staff that still lacking in english and the uncomfortable experience that you had. But about the hotel, as long as we know, we never heard bad thing or something unsafe from the other guests. If it is dangerous there will be no more new hotel or people in Doutonbori and in our hotel area. Thank you.
by A verified traveler
Posted 31 Mar 2023
Staff were very nice! Very close to dotonbori/ glico sign.
Comment from Hotel Management
31 Mar 2023 by Dotonbori Crystal Hotel, Hotel Management
Thank you so much for choose our hotel on your stay in Osaka. We are really happy to see that you are satisfied with our hotel. Hope you are also happy with your journey and can come back to Osaka again. See you again !
by A verified traveler
Posted 28 Mar 2023
The guys at the front go ABOVE AND BEYOND. They helped me with shipping my luggage from Osaka to Tokyo. I don’t speak or write in Japanese, so you can imagine how difficult it was for me. LOVE this hotel. Highly recommended!!
Comment from Hotel Management
29 Mar 2023 by 道頓堀クリスタルホテル, Hotel Management
Thank you for using our hotel. We are happy that our customers are satisfied.We look forward to seeing you again.
by A verified traveler
Posted 26 Mar 2023 on Hotels
Comment from Hotel Management
29 Mar 2023 by 道頓堀クリスタルホテル, Hotel Management
ご利用ありがとうございました。
by A verified traveler
Posted 24 Mar 2023
It was very comfortable and convenient.
Comment from Hotel Management
25 Mar 2023 by Front Staff, Hotel Management
Thank you so much for choose our hotel on your stay in Osaka. We are really happy to see that you are satisfied with our hotel. Hope you are also happy with your journey and can come back to Osaka again. See you again !Dotonbori Crystal Hotel
by A verified traveler
Posted 24 Mar 2023
Very friendly staffs and location are good.
Comment from Hotel Management
25 Mar 2023 by Front Staff, Hotel Management
Thank you so much for giving us a nice feedback, we are really happy to see you are satisfied with the service and the hotel too. Hope to see you again next time on your journey back to Osaka again!Dotonbori Crystal Hotel
