Ratings based on 603 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Lety, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Jun 2024
This facilty is years overdue for a facelift. The front doors were filthy!!! I could never recommend that anyone stay here.
Comment from Hotel Management
17 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Linda, Thank you for taking the time to tell us about your experience at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Thank you for sharing your concerns. Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Jun 2024
Convenient location. Very noisy. Chintzy with towels. Had to turn in dirty towels to get clean towels. No cleaning service during three nights we were there. We had to pile out trash in hallway and ask for new trash bags.
Comment from Hotel Management
16 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Robin, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS regarding the convenient location. I do apologize for the noise disturbances caused along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jun 2024
I will stay here again if I'm in the area.
Comment from Hotel Management
15 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Day, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Jun 2024
Stayed on Sunday June 2, 2024
We will not stay here again. Very run down. paint was peeling in many places. The front door to the place had the lock hanging off. Our room had the deadbolt, but the lock above it was missing the plate. The elevator made an odd noise, so we used the stairs the other times. The brown recluse spider in the shower was huge. And how hard is it to take a cloth and clean smudges off the door panels going in to the main lobby..and everywhere else. Very sloppy place. The breakfast was decent, I'll give them that credit. However.. we wont be back.
Comment from Hotel Management
14 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Rex,Thank you for your feedback after your experience with us at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS. I was disappointed to read your stay became less than ideal due to the peeling paint, the od sound from the elevator and the pest you encountered in the bathroom. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Jane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello John, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Osage Beach - Lake of the Ozarks and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Jun 2024
Need to update this hotel also that you can become one of the best hotels at the Lake like you use to be. We use to always stay here when our children were young and it doesn’t look like you have changed much at all.
Comment from Hotel Management
6 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Matt, Thank you for taking the time to tell us about your stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. We value you as a our guest and welcome your 3/5 score. However, as it relates to the updates you requested. We will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Telephone didn't work, no working TVs and sheets smelled like cigarettes.
Comment from Hotel Management
4 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Derek, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. We are sorry you had a less than satisfactory experience due to the concerns you reported with the telephone, the television not working and the odor of the room not being to your liking. Please accept our sincerest apologies for the impact these concerns had on your visit. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 May 2024
Got there at 430pm couldn't check in because the room wasn't cleaned yet came back at 830 pm they said it was cleaned but all they did was change the bedding and called it good there was grass and dirt all over the floor stuff on the table hair all over the couch. So ended up not staying there and still haven't go my refund yet
Comment from Hotel Management
1 Jun 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Dalton, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. In regards to a refund please contact our front desk directly to have that concern resolved. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
