Ratings based on 590 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Just old and dirty /unkept in areas
Comment from Hotel Management
1 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Tina, Thank you for taking the time to tell us about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. You mentioned that the upkeep and uncleanliness of the property hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Very clean & comfortable room, could be a much nicer property with more attention.
Comment from Hotel Management
30 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Keith,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness and comfortability of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Asked for king room in hopes of seating other than beds. Only had 1 office chair, no couch or easy chair as indicated in pictures
Comment from Hotel Management
7 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Candace,Thank you for taking the time to write a review of your stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist
by A verified traveler from Trenton
Posted 18 Mar 2024
Lots of doors, front doors to lobby, bathroom door in room didnt latch. Elevator was slow and noisy. Breakfast sausage was extremely greasy. Gravy lacked flavor. Buffet area was dirty and not monitored regularly
Comment from Hotel Management
20 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Wm,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noisy elevator, the cleanliness of the buffet area and all the other concerns that mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Feb 2024
The place is showing its age but it served its purpose for a low budget place to sleep for the night
Comment from Hotel Management
26 Feb 2024 by Carla RediResponse Specialist, Hotel Management
Dear Gabe, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. I am glad that we able to provide you with accommodation as you mentioned that our hotel served it's purpose for a night's sleep. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Good Staff
Posted 21 Feb 2024 on HotelsJim at front desk was great.
Easy and fast check in.
Restaurants within walking distance.
Facility appears to have had some touch ups when it needed/s a complete renovation.
Comment from Hotel Management
22 Feb 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Lindley,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS regarding the great staff and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A verified traveler
Posted 4 Feb 2024
It was a great time
Comment from Hotel Management
4 Feb 2024 by Recordo Rediresponse Specialist , Hotel Management
Dear Heather,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Osage Red Roof
Posted 19 Jan 2024 on HotelsTotal renovation is needed. Run down. Staff just goes through the motions.
Comment from Hotel Management
20 Jan 2024 by Carla RediResponse Specialist, Hotel Management
Dear James,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Osage Beach - Lake of the Ozarks. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the upkeep of our hotel as it needs renovation and the encounter with the staff was less than ideal. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Won’t go back
Posted 3 Jan 2024 on HotelsRoaches in the bathroom. Not clean under the bed, sofa
Comment from Hotel Management
11 Jan 2024 by Olivia RediResponse Specialist , Hotel Management
Dear Mary, I appreciate you sharing your feedback following your stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. I was saddened to read that your stay fell short of your expectations due to the insects and the lack of cleanliness in your room. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist
