Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Love that it’s by the lake! Super relaxing
by A verified traveler
Posted 10 Jun 2024
Upon arrival at 4, was told our room was not ready so we could enjoy the amenities, which are open to the public. So after driving hours to get here with a toddler, we had to dig through our suitcases in the non-lit parking garage to find our swimsuits and head down to the pools, which are all accessible by the public aside from the indoor pool, which we couldn’t get into because we didn’t have room keys yet.
While checking in, Paige didn’t explain anything about the resort or any of its amenities that we were supposed to take advantage of while we waited for our room to be ready, after check in time. I had to ask for a map.
At 5:30, we finally got a text that our room was ready. We went back to the front desk, were handed our keys, and that was literally it. Nobody explained how to get to our rooms, where to go, or anything at all. We walked around the lobby aimlessly, until a janitor finally asked us if we needed help finding something, and helped us to our room.
The room was really clean. No microwave which I thought was on the listing, but maybe I read it wrong.
The pools were all clean, and well maintained.
The indoor water park is NOT included with your stay.
For the price you pay, all you seem to get is the room. Everything else seems accessible to the public.
We were not offered anything to compensate for the room not being ready, not even a late check out.
by A verified traveler
Posted 9 Jun 2024
The service was great
Comment from Hotel Management
12 Jun 2024 by Assistant General Manager , Hotel Management
Thanks for the great review Jeremy!
by A verified traveler
Posted 8 Jun 2024
Very clean resort. Everything is within walking distance!
Comment from Hotel Management
8 Jun 2024 by Assistant General Manager , Hotel Management
Thanks for the Fintastic review Rebecca!
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 27 May 2024
by A verified traveler from Wayzata
Posted 27 May 2024
The building we were in was really old. We were up some stairs with 3 other rooms (only way out). None of the windows in our room opened which kind of freaked me out fire wise. Our room was fine otherwise. Clean, updated, comfy bed. I loved that it had a bathtub. The staff was very nice. Amenities good. Right on the water.
by A verified traveler
Posted 26 May 2024
We went as a family and had a great trip! The resort was busy, but the staff handled everything very well!
we will be back
Comment from Hotel Management
30 May 2024 by Assistant General Manager , Hotel Management
Thanks for the great review Jason - Fins Up!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
30 May 2024 by Assistant General Manager , Hotel Management
Fintastic rating Mike - thank you!
by A verified traveler
Posted 15 May 2024
Staff is really wonderful here. Rooms are comfortable and the restaurants are good, but a tad pricey.
