Ratings based on 81 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jan 2024
Not our best choice, the place had great staff, and breakfast was good with nice people serving.
Hotel needs an update.
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
14 Oct 2023 by Alberto, Hotel Management
Ricevere il massimo dei voti è sempre motivo di grande soddisfazione e di orgoglio per tutti noi del Kristall.Siamo davvero felici che la sua permanenza da noi abbia meritato un bel 10. Grazie e arrivederci ad Orvieto!Cordialmente,Alberto
by A verified traveler
Posted 2 Oct 2023
Comment from Hotel Management
22 Oct 2023 by Alberto, Hotel Management
Grazie per aver valutato il suo soggiorno da noi con il massimo dei voti! Siamo davvero felici di aver soddisfatto le sue aspettative.A presto rivederci al Kristall!Alberto
by A verified traveler
Posted 24 Sep 2023
Very friendly and helpful staff
Comment from Hotel Management
24 Sep 2023 by Alberto, Hotel Management
Thank you! It was truly a pleasure to have you as our guests. We are really pleased that our staff lived up to your needs.Cordially,Alberto
by A verified traveler
Posted 16 Sep 2023
Comment from Hotel Management
8 Oct 2023 by Alberto, Hotel Management
Grazie! E' sempre un piacere grandissimo ricevere il massimo dei voi!Cordialmente,Alberto
by A verified traveler
Posted 16 Jun 2023
The ac/c never worked and I ws given several different reasons why. Wasted my one day in Orvieto trying to get the room livable in the heat. Had to keep the balcony door open to the traffic and mosquitoes all night just to get some air in the room. Finally was told the ac was not even activated in the hotel... but somehow the lobby was nice and cool. Never got to visit the town. Horri
Comment from Hotel Management
16 Jun 2023 by Alberto, Hotel Management
Shall we say that you escaped from the hotel without paying?Do we want to say that all this air conditioning stuff is an excuse not to pay even though you've also had a hearty breakfast?All the staff followed his continuous requests with seriousness and professionalism; moreover it was a day with 15C, with rain and hail. In fact, when he went out to Orvieto he even wore a jacket. Was this all the heat he suffered from?No area of the hotel had air conditioning on that day, neither the reception nor the breakfast room.The next time you go to a hotel you might find a more plausible excuse not to pay.
by A verified traveler
Posted 22 May 2023 on Hotels
As expected. We could rest and had a good morning start. Recommend a good restaurant for dinner
Comment from Hotel Management
22 May 2023 by Alberto, Hotel Management
Thanks for your positive feedback! We will also send your compliments to our restaurant "Number 63" and its kitchen and dining room staff. We would be delighted to have you back as our guests soon.Sincerely, Alberto
by A verified traveler
Posted 20 May 2023
Extremely convenient for the A1 - 2 minutes from the off ramp. An ideal stopover hotel, with a good medium priced restaurant next door. Staff friendly and helpful. Will certainly re-use.
Comment from Hotel Management
20 May 2023 by Alberto, Hotel Management
Thank you! We are so happy that you enjoyed your stay so much that you give us full marks! We will also tell to our restaurant staff "Numero 63" that you enjoyed the dinner.We really hope to have you back soon as our guest during your next trip to Orvieto.Alberto
by A verified traveler
Posted 2 Jul 2022
Service very pleasant. We arrived before check-in, left our luggage to explore old Orvieto and upon returning staff advised they’d put our luggage in our room.
Car dependent location. 25 minute walk from train station, taxi/bus service from train station and hotel seemed extremely sparseness
Comment from Hotel Management
2 Jul 2022 by ANNAROSA, Hotel Management
GRAZIE LO STAFF
by A verified traveler
No AC until June!
Posted 29 May 2022 on HotelsThe hotel feels shabby and hasn’t been renovated recently, but this is not the main point.
We arrived at the hotel on a hot May afternoon only to discover that the AC was not working and the room was stuffy and humid (we specifically selected a hotel with air conditioning). After tinkering with all AC controls, we returned to the lobby and asked about the AC. The receptionist gave us an embarrassed smile, opened a central circuit box and flipped a switch.
For the time being we had air conditioning. But after we left the hotel and returned later in the evening, the AC was off again. We came back to the lobby to talk to the night shift manager, who barely spoke any English. He said and wrote “Giugnio” on a piece of paper, implying that they did not turn on air conditioning in the hotel until June (this was not written anywhere on Hotels.com). He then went up to our room and pretended to tinker with the AC control panel (which obviously didn’t work because the main circuit breaker was down). He later proposed that we open the balcony window and let in some cold air and that in a few hours the room will cool down. I should mention that the back of the hotel overlooks a busy railway.
We found this unacceptable and at that point decided to leave the hotel. We found very reasonable accommodations next door, with air conditioning and much more pleasant hospitality and rooms for a similar cost.
Comment from Hotel Management
20 Jul 2022 by ANNAROSA, Hotel Management
CI SPIACE
