Ratings based on 85 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Do not stay here - checked in for two nights but didn’t even stay one night - renovation work going on all over the hotel, dirt and dust everywhere, tables and chairs being put together all day so lots of noise outside the room and had to go into town to find a quieter area to use wifi and work, other furniture stacked up in communal areas of the hotel. Genuinely did not feel a safe or comfortable environment to stay in.
Agreed with reception staff that I would check out the same day and they agreed to process refund the next day.
Got home two days later and refund had not been processed. Emailed the hotel three times over the course of a week and did not receive one response - all contact completely ignored.
Asked Expedia to intervene and hotel told them they would not refund despite telling me when I checked out that they would process the refund.
All of this is just basic good manners and customer service that you would expect any hotel to provide but to essentially lie that they would refund and then not do so, is inexcusable.
All of this is without even commenting on the state of the rooms with old, tired and chipped furniture, small dirty bathrooms and communal areas - the whole place needs renovating - but they should not be accepting guests whilst doing so.
If you want to pay good money for a poor hotel and even poorer customer service, BC Spa is the place for you.
Took multiple phone calls and a lot of persistence to get Expedia to eventually make the refund.
Comment from Hotel Management
5 Apr 2024 by BC Hotel Team, Hotel Management
Dear Sir/ Madam,We feel deeply sorry about your experience at BC Hotel.We do have our excuses about stacked up furnite and preparations for up coming Ramadan Feast (Bank Holidays) But no excuse can be a rightful reason in this case.We hope that you accept our apoligies for the inconviences we have caused.(We did send you an e-mail explaining that we are tring to find a way to transfer the full amounth of the money you paid back to your account. Maybe you didnt receive it.)
by A verified traveler
Posted 8 Nov 2023
Comment from Hotel Management
5 Dec 2023 by BC SPA MANAGER, Hotel Management
Thank you for your comments
by A verified traveler
Posted 3 Sep 2023
Lovely hotel. Excellent Turkish bath a must. Getting a little shabby in some areas and english breakfast not the best, but overall very nice
by A verified traveler
Posted 17 Jul 2023
Very disappointing. Our room looked pretty nice, however it was obvious that it wasn't cleaned in a long time. Paid extra for a hot tub in the room. When we tried to use it lots of worms came up with the water. Needless to say, due to such unsanitary conditions we didn't use it and it felt just as a rip off. As this wasn't bad enough, the breakfast next day was horrible, cheese with mold being served to guests. Wouldn't recommend it.
Comment from Hotel Management
5 Aug 2023 by BC SPA MANAGER, Hotel Management
In the event of a complaint or shortcomings, it is always advisable to contact the hotel management directly.The incident you describe is not known to us.Since all whirlpools are cleaned with chlorine at check out, the scenario you describe should not be possible.Our cheese comes daily fresh from an organic farmer, without preservatives, no product is spared from drying out at the prevailing temperatures, our kitchen would offer you cheese analog on request.
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
2 Jul 2023 by claudia , Hotel Management
Thanks for your review.we will try to reach the 10 points . All the best to you, maybe we have the chance and may welcome you again in the near future
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by claudia , Hotel Management
thank you for your feedback. we would be pleased to have more details due to your voting. We can not change something if we dont know what upsets you.with best regards
by A verified traveler
Posted 27 Aug 2022 on Hotels
Clean and comfortable hotel. Room was dark but otherwise a pleasant stay
Comment from Hotel Management
30 Aug 2022 by claudia , Hotel Management
thank you for your feedback. we are looking forward to welcome you in future again. with best regards
by A verified traveler
Posted 8 Jun 2022 on Hotels
We came to this hotel after our flight was cancelled so was a last minute reservation
for us
Really enjoyed our short stay the rooms were lovely beds comfortable and very clean , the staff were very helpful and pleasant ,breakfast was very nice too ,I
would highly recommend this hotel and we would use again when we come to Dalayan for a holiday
Comment from Hotel Management
10 Jun 2022 by Claudia , Hotel Management
Thank you for your review. we are happy that you enjoyed your stay. all the best to you. we are looking forward to seeing you again in the future. The BC SPA TEAM
by A verified traveler
Posted 1 Mar 2022
The property is right on the river front and easily walkable into town.
Comment from Hotel Management
26 Apr 2022 by Claudia , Hotel Management
Thank you for your feedback
we’re glad you enjoyed your stay at the BC Spa Hotel and look forward to seeing you again sometime in the future.
by A verified traveler
Posted 9 Jun 2021
the hotel was not clean and also the rooms and everything inside was very old and had a lot of things to fix, and finally the breakfast was terrible so the rest of the food as well.
Comment from Hotel Management
10 Jun 2021 by Yönetim, Hotel Management
Dear Guest,
Thank you very much for your valuable comments. You can be sure that we will provide better service by improving our product and service quality. Best Regards, Management
