Ratings based on 150 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2019
Comment from Hotel Management
25 Nov 2019 by Eduardo Chs, Hotel Management
Buenos días estimado huésped, lamentamos no haber cumplido con sus expectativas, le pedimos disculpas por los inconvenientes
by A verified traveler
Posted 25 Oct 2019
Beautiful setting. Friendly and helpful staff. Great experience!
Comment from Hotel Management
29 Oct 2019 by Eduardo Chs, Hotel Management
Dear Guest, thank you for your stay with us and for sharing your experience with other travelers, we were pleased to read you liked our Hotel, Our staff members take their roles in our industry very seriously and try, everyday, to provide that quality customer service, that our guests expect. we hope that you will consider us for your next trip!
by A verified traveler
Posted 7 Sep 2019
Comment from Hotel Management
12 Sep 2019 by Eduardo Chs, Hotel Management
Muchas gracias por dejar su buena opinion de nuestro hotel
by A verified traveler
Posted 1 Sep 2019
Comment from Hotel Management
12 Sep 2019 by Eduardo Chs, Hotel Management
Lamentamos mucho no haber cumplido con sus expectativas, le pedimos las mas sinceras disculpas
by A verified traveler
Posted 4 Aug 2019 on Hotels
Comment from Hotel Management
8 Aug 2019 by Eduardo Chs, Hotel Management
Buenos días Esteban, muchas gracias por escribirnos, le agradecemos su puntuación y esperamos que vuelva a hospedarse con nosotros
by A verified traveler
Posted 22 Jul 2019
The surroundings was very relaxing. I would go back.
Comment from Hotel Management
23 Jul 2019 by EduardoChs, Hotel Management
Thank you for staying at the Hotel Rio Perlas, we were pleased to read you liked our Hotel.
We hope you can come back!!!
by A verified traveler
Beautiful but not exactly like the description
Posted 21 Jul 2019 on HotelsHotel Rio Perlas is in a beautiful remote setting. (In other words, don't plan on eating out anywhere but at the restaurant and bring any snacks you want with you.) The property is lush, green and tropical. Hidden among the vegetation you will find small concrete hot tubs. There are enough to go around so you don't have to share. There are also 2 large pools, one hot spring fed and the other one is cool. Unlike the amenities listed, there was no down comforter (who needs it in the tropics anyway), no were there blackout curtains and the toiletries certainly weren't "designer." Once I got over the feeling of being deceived, we had a very nice stay, in spite of the moldy room smell. (Hard to solve that one in the tropics). The staff was pleasant. The breakfast was fine but not spectacular. I had to ask the woman attending the restaurant twice to bring more fruit and silverware. (She was busy talking on her cell phone.) If you love natural beauty and have expectations for 3 star and not 5, this is a peaceful place to stay.
Comment from Hotel Management
23 Jul 2019 by EduardoChs, Hotel Management
Dear Guest, Thank you for choosing our hotel, and for taking the time to write your review of our property, I greatly appreciate your comments about aspects of the room that need updating. I was disappointed to read that you did not have a pleasant experience, It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I apologize again for the inconvenience.
by A verified traveler
Posted 1 Jul 2019 on Hotels
Comment from Hotel Management
4 Jul 2019 by Eduardo Ch, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked our Hotel, Our staff members take their roles in our industry very seriously and try, everyday, to provide that quality customer service, that our guests expect.
by A verified traveler
Probably great but not worth it for off season.
Posted 8 Jun 2019 on HotelsWe rented the Presidential Suite and it was impressive. The grounds with the hidden hot springs and steep hike to the waterfall are really enjoyable. Being off season, the place was a ghost town. I get it that the hotel wants to save on resources when there are so few guests but they took it to a ridiculous level. We had no towels in our room which they kindly brought us but then we had no swim towels so we had to use our shower towels. The restaurant was empty and when we were pointed to a table that had no less than six dead bugs on the table cloth, the waitress got an attitude when we asked her to wipe them off and instead grabbed up the table cloth and all and slammed down a paper napkin holder rather than give is the cloth ones. My wine glass was cracked and my water glass had lipstick on it. The small plate of pasta in oil was $15. The waitress gave us 2 bottles of wine to choose from and just set the bottle down without opening it, pouring it, or having us taste it. When my son went to the lobby for water they told him no, because they just mopped. Don’t get me started on asking for a wine bottle opener for a room with a wet bar, fridge, and wine glasses. If you are going to strip it down to no service/awful service, you should simply close for the slow month, not treat your few guests like they are a nuisance.
Comment from Hotel Management
23 Jul 2019 by EduardoChs, Hotel Management
Good morning, M. Suzy, I am very sorry to find out through this means of the bad experience you had in our restaurant, I really have no words to express the shame I feel.
My name is Eduardo Chaves, I am in charge of social networks and on behalf of the entire hotel team we ask for the most sincere apologies.
We took all this time to answer because we wanted to first solve the problems we had with our restaurant staff, as there were several complaints similar to yours.
We hired a new chef and immediately fired the person who treated them with such indifference.
Rather, we thank you for taking your time to share this detailed review, thanks to you the hotel owner made the decision to make the necessary changes.
Even so, we are pleased that you enjoyed our facilities and the room and that everything was not bad during your stay.
by A verified traveler
Posted 14 Apr 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by Eduardo Ch, Hotel Management
Muchas gracias Sonja, esperamos que vuelva a hospedarse con nosotros!!!
