Ratings based on 982 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The view of the room was amazing but the balcony door was nos open either closing properly and the restroom conditions weren’t the best either but overall the full experience pool and beach was cool.
Comment from Hotel Management
21 May 2024 by Patty, Hotel Management
Thank you for your review, we appreciate your feedback
by A verified traveler
Posted 6 May 2024
I had to cancel my reservation I never show up at the facility and they still charge me and when I called them they refuse to return my money
Comment from Hotel Management
6 May 2024 by patty, Hotel Management
We're sorry that we cannot refund your money, you did not arrive for your reservations.
by A verified traveler from Huntsville
Posted 5 May 2024
Fresh new “facelift” new beds and carpet. Super comfortable and amazing location. We loved the pool after the day at the ocean.
Comment from Hotel Management
5 May 2024 by Patty, Hotel Management
Thank you for taking the time to write your review, we appreciate your feedback.
by A verified traveler
Posted 3 May 2024
I loved the beach in the back it was beautiful
Comment from Hotel Management
3 May 2024 by John M. -Operations Manager, Hotel Management
Dear Leslie, Thank you for the 5 out of 5 rating and comments you shared about your previous stay at the Spark by Hilton Ormond Beach. We have shared your feedback with the entire staff and can't wait for your return.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by John M. -Operations Manager, Hotel Management
Dear Mauricio, Thank you for the 4 out of 5 rating you shared about your previous stay at the Spark by Hilton Ormond Beach. We hope to see you again soon.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by John M. -Operations Manager, Hotel Management
Dear Janell, We apologize for the 1 out of 5 rating you shared about your previous stay. Please reach out directly to the hotel with any questions or concerns. Thank you again for staying at the Spark by Hilton Ormond Beach.
by A verified traveler
Posted 30 Apr 2024
Muy mala experiencia pague por un hotel 5 estrellas y me enviaron a un hotel con el elevador dañado y sin agua caliente
Comment from Hotel Management
1 May 2024 by John M. -Operations Manager, Hotel Management
Estimada Meraris, Nos gustaría disculparnos por su reciente estadía y por no tener suficiente agua caliente. Ya hemos resuelto el problema y esperamos volver a verte pronto. Gracias por sus comentarios.
by A verified traveler
Posted 30 Apr 2024
I understood that coffee in rooms were no longer provided. However the staff was very good about getting me a coffee pot. However, the rest was not good...Phone in room didn't work. The layout was terrible. The sofa was in another room and communication was difficult. The breakfast sandwich this am was moldy. The maintenance man even took a pic. As far as I am concerned, the hotel should wave the $25.00 fee because there was no breakfast room and the food was moldy. I hope I don't get sick from it.
Comment from Hotel Management
1 May 2024 by John M. -Operations Manager, Hotel Management
Dear Laura, Thank you for your 3 out of 5 rating and comments you shared about your previous stay at the Spark by Hilton Ormond Beach. We have already resolved the issue with the phone not working and the sofa that was not in your room. We now offer a bagel bar continental breakfast and hope you will join us again to see our improvements. Thank you and have a wonderful day.
by A verified traveler
Posted 29 Apr 2024
Checkin took 2 hours (3:30-5:30) because front desk employee couldn't find a room that was ready. Not just us with problems at the front desk. Breakfast is an overstatement. Just bagels and coffee/orange juice. Only had powdered creamer or hazelnut. No coffee maker in room. Really sparse - should rename as "Stark" hotel.
Comment from Hotel Management
1 May 2024 by John M. -Operations Manager, Hotel Management
Dear Betsy, We would first like to apologize for the inconvenience caused to you and explain about the Spark standard Bagel Breakfast and what we offer during our breakfast hours. Please give us another chance to change your previous rating from a 1 to a 5 out of 5. Thank you and look forward to seeing you again.
by A verified traveler from Frontenac
Posted 29 Apr 2024
Perfect for a quick overnight family visit to the beach.
Comment from Hotel Management
1 May 2024 by John M. -Operations Manager, Hotel Management
Dear Melinda, Thank you for your 5 out of 5 rating and comments you shared about your previous stay at the Spark by Hilton Ormond Beach. We have shared your feedback with the entire Hotel staff and look forward to seeing you again.
