Ratings based on 529 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Here is an open a completely review.
This was an unexpected treasure. Based on reviews, I was expecting a mediocre at best room and cranky employees, however, everything was great!
The room was spotless! The floors didn’t leave the bottom of my feet black like every other hotel room. The linens were white, crisp and smelled good. The bathroom was clean and a nice little oasis. The only thing that I could complain at all about, was the water pressure was a bit lacking, seriously that is it!!
The employees greeted us every time was passed them by. Some would even compliment my daily attire. They always smiled and spoke with genuine kindness. I had to occasion to witness more than one customer complaint, all of which were trivial, and the managers met them with grace and dignity.
Having a kitchen, with a full size fridge, cooktop, microwave and sink was money saving. We were able to make our own meals and avoid the expense of restaurant food. The customer service at the hotel even gave us dishes to use.
They had a laundry room with 4 washers and 8 dryers. All took debit cards.
From check-in to check-out it was great!
We will be back.
by A verified traveler
Posted 27 May 2024
Everything was great except they take 100 dollar deposit from you and you don't get it back for 7 days i was really depending on getting that back when i checked out but the room was awesome
by A verified traveler
Posted 27 May 2024
by A verified traveler from orlando
Posted 27 May 2024
I like the hotel but it didn’t have a pool not really a breakfast place but everything else was Good
by A verified traveler
Posted 26 May 2024
It took 30 minutes to check-in because rooms were not clean due to not having housekeeping people. We arrived around 7:40 P.M. We had to take a smaller room.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Len, Thank you for sharing your feedback. It is disappointing to know about the delay in getting your room on your arrival, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had issues in the room. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hotel Management
by A verified traveler from Waxhaw
Posted 24 May 2024
by A verified traveler
Posted 21 May 2024
Great location clean
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear Andrea, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location. Please revisit, and we look forward to serving you again at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
The sheets were full of stains and the complimentary breakfast wasn't restocked regularly. I had to switch rooms because it stinked like a urinal.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Onouwkue, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping department to ensure this is resolved. Certain times of the year are especially busy with family travelers, and the breakfast area can get a little crowded. We are sensitive to this and always strive to keep the food stocked and tables cleared as needed. We appreciate your feedback, as it helps us improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to our city.Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
Nice room but I wouldn’t stay there by myself. Too many people walking around outside at night
by A verified traveler
Posted 19 May 2024
For my whole stay they were not able to.provide a room key. Had to seek out employee whenever i wanted to get in my room.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Titus, We appreciate your review and are disappointed to learn about the issues you encountered with the room key. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
