Ratings based on 513 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from martin
Posted 15 May 2024
Staff was friendly and patient. When i was checking in, so were about 20 others. Clean and would stay again.
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 10 May 2024
Stopped here last minute on a long haul road trip to rest up. Room was nice and clean with an easy check in. However, the breakfast was a little lack luster in options.
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear Taresha, Thank you for choosing Extended Stay America and for your terrific review. We're glad you had a comfortable and convenient stay during your road trip rest stop. Providing clean rooms and seamless check-in experiences are priorities for us, and we're delighted that you found these aspects satisfactory. However, we apologize if the breakfast options did not meet your expectations. Your feedback is important to us, and we'll use it to improve and provide a more satisfying breakfast experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay soon.Sincerely,Hotel Management
by A verified traveler
Posted 7 May 2024
Staff and management is a plus. The property is clean and the rooms are as described on the booking website
by A verified traveler
Posted 29 Apr 2024
I could have used a coffee pot without asking. No cups or glasses were in my room.
Towel bar fell off the wall without touching it.
It was clean and nice but not enough accessories for an efficient stay.
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
Dear Reba, Thank you for being our guest. We are glad you had a pleasant stay, and appreciated your clean room. However, we are sorry you were disappointed with the issues mentioned. Your comments are vital, and we will discuss them with our housekeeping team to ensure they are aware of the guest's remarks. Our front desk team can handle such concerns and help you to improve your time. We hope your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 26 Apr 2024
No pool 😔
Comment from Hotel Management
27 Apr 2024 by Hotel Management, Hotel Management
Dear Mardy, Thank you for your review. It is pleasant to know that you had a good time and were pleased with your stay. However, we are sorry for the disappointment of not having the pool. Our front desk team is always there to help you with other attractions in and around. Please revisit us and enjoy your next trip.Sincerely,Hotel Management
by A verified traveler
Posted 25 Apr 2024
It was very clean. However, there were no pots, dishes, silverware, or utensils in the room to cook with. It is an extended stay with a refrigerator, stove and microwave. There was also no coffee pot I. The room. The grab and go breakfast was beyond minimal. They did have fresh coffee though. There were prostitutes hanging out in the parking lot and people who were high hanging outside the lobby doors. To say it was sketchy is an understatement. I will not book again.
Comment from Hotel Management
27 Apr 2024 by Hotel Management, Hotel Management
Dear Meredith, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 22 Apr 2024
Perfect enjoyed my stay
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Dear Yvonne, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
