Ratings based on 33 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Emmetsburg
Posted 9 Jun 2024
Good location.
Kind employees.
On beach.
Comment from Hotel Management
11 Jun 2024 by Patty, Hotel Management
Thank you for your review, we appreciate your feedback.
by A verified traveler
Posted 8 Jun 2024
Only 1 working elevator for whole hotel and staff. 45 minute wait today to get luggage to car. Cigarette butts on balcony, dead bugs batroom window. Bathroom so small a large person could not fit. No trash pickup for 4 days. Not at all worthy of Hilton reputation.
Comment from Hotel Management
9 Jun 2024 by patty, Hotel Management
We appreciate your feedback and are addressing your concerns.
by A verified traveler
Posted 7 Jun 2024
Never had house keeping to our room we arrived Monday checked out Friday. Had to go to the front desk and ask for fresh towels and sheets for pull out couch and then told them Wednesday we wanted house keeping to come, we had been gone everyday from 10 am-8pm never had anyone empty trash or clean up room. Told us they would send someone Thursday to clean never happened then they informed us they would send some one at 9 am on Friday….. check out is at 11 I don’t need the room cleaned to leave
Comment from Hotel Management
9 Jun 2024 by patty, Hotel Management
We apologize for not meeting your expectations. We are addressing your concerns.
by A verified traveler
Posted 2 Jun 2024
The location
Comment from Hotel Management
3 Jun 2024 by Patty, Hotel Management
Thank you for taking the time to write a review. We appreciate your feedback.
by A verified traveler
Posted 28 May 2024
The people here are absolutely awesome. The bathroom door wouldn't close and lock, the latch didn't line up for the door so locked or not it would open and I didn't like that, only issue I had, everything else was beautiful to me. Very nice and pleasant with beach right off the balcony, just beautiful and the people made me feel like I was home, very nice, thank you
Comment from Hotel Management
29 May 2024 by Patty, Hotel Management
We appreciate your kind words regarding our staff. We are addressing your concerns and looking forward to seeing you again in the future.
by A verified traveler from Ocoee
Posted 28 May 2024
No pool towels. No pool attendant so outside people not staying hotel overran pool. My children had to have me hold them in the deep end because large parties were rude and played football and almost hit us 3x because they took up the entire shallow end. No one came to kick them out. One elevator broken so had to wait 10-15 min to use elevator. No sheets on pullout. Called and was hung up on 4x. Then told they’d bring them. 10pm still hadn’t brought them. I had to go wait in line to get them myself. Shower broken. Told my 80 year old parent could bathe or wait until tomorrow to shower. So much to say. Just awful!
Comment from Hotel Management
28 May 2024 by Patty, Hotel Management
We apologize for the issues you had during stay. Your concerns are being addressed
by A verified traveler
Posted 21 May 2024
The view of the room was amazing but the balcony door was nos open either closing properly and the restroom conditions weren’t the best either but overall the full experience pool and beach was cool.
Comment from Hotel Management
21 May 2024 by Patty, Hotel Management
Thank you for your review, we appreciate your feedback
by A verified traveler
Posted 6 May 2024
I had to cancel my reservation I never show up at the facility and they still charge me and when I called them they refuse to return my money
Comment from Hotel Management
6 May 2024 by patty, Hotel Management
We're sorry that we cannot refund your money, you did not arrive for your reservations.
by A verified traveler from Huntsville
Posted 5 May 2024
Fresh new “facelift” new beds and carpet. Super comfortable and amazing location. We loved the pool after the day at the ocean.
Comment from Hotel Management
5 May 2024 by Patty, Hotel Management
Thank you for taking the time to write your review, we appreciate your feedback.
by A verified traveler
Posted 3 May 2024
I loved the beach in the back it was beautiful
Comment from Hotel Management
3 May 2024 by John M. -Operations Manager, Hotel Management
Dear Leslie, Thank you for the 5 out of 5 rating and comments you shared about your previous stay at the Spark by Hilton Ormond Beach. We have shared your feedback with the entire staff and can't wait for your return.
